Agora Pulse incident

Delayed Inbox Items

Minor Vendor's status page →

Resolved after 13 hours 45 minutes, affecting Conversations data processing (Inbox & Listening), on January 8, 2026.

monitoring Jan 09, 2026, 09:10 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 08, 2026, 09:16 PM UTC
Resolved
Jan 09, 2026, 11:01 AM UTC
Duration
13h 45m
Detected by Pingoru
Jan 08, 2026, 09:16 PM UTC

Affected components

Conversations data processing (Inbox & Listening)

Update timeline

  1. investigating Jan 08, 2026, 09:16 PM UTC

    We are investigating delays in new messages and comments appearing in the inbox. The issue affects multiple networks, with confirmed delays on Facebook and Instagram. Updates will be shared as more information becomes available.

  2. monitoring Jan 09, 2026, 09:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 09, 2026, 11:01 AM UTC

    This incident has been resolved.

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