Resolved after 1 day 2 hours, affecting iLab US API and iLab US Primary, on January 14, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 14, 2025, 06:55 PM UTC
Some users may be experiencing slow processing of tasks in the software. Our team is urgently investigating this issue to find a resolution. Please contact Agilent iLab Support at [email protected], with any questions or concerns. We apologize for any inconvenience and appreciate your patience.
- investigating Jan 14, 2025, 07:54 PM UTC
We are continuing to investigate this issue.
- identified Jan 14, 2025, 10:35 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Jan 14, 2025, 11:38 PM UTC
We are continuing to investigate this issue and are exploring additional solutions to ensure a comprehensive resolution.
- investigating Jan 15, 2025, 01:46 PM UTC
We are continuing to investigate this issue.
- identified Jan 15, 2025, 03:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 15, 2025, 04:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2025, 09:18 PM UTC
This incident has been resolved.
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