iLab Degraded Performance and Intermittent Login Issues

Update timeline

1. investigating Sep 01, 2026, 03:50 PM UTC

   We are investigating reports of degraded performance affecting iLab. Some users may experience slower-than-normal response times or may be redirected to the login page while navigating the application. Our technical teams are actively investigating the issue. We will provide another update as additional information becomes available. Please contact iLab Support at [email protected], with any questions or concerns.

2. identified Sep 01, 2026, 04:28 PM UTC

   The cause of the iLab performance and login issues has been identified as a recent application change affecting user authentication. Our technical teams are implementing a corrective action. Some users may continue to experience slow response times or unexpected login redirects while remediation is in progress. We will provide another update once the corrective action has been applied.

3. monitoring Sep 01, 2026, 04:30 PM UTC

   A corrective action has been implemented to address the iLab performance and intermittent login issues. Initial validation indicates that application response times and login behavior have improved. Our technical teams are continuing to monitor the environment and validate key workflows before the incident is considered resolved.

4. resolved Sep 01, 2026, 06:04 PM UTC

   The issue causing degraded iLab performance and intermittent login redirects has been resolved. Application performance and authentication workflows have been validated and are operating normally. We appreciate your patience while our teams investigated and corrected the issue.