Agilent Outage History

This incident has been resolved.

The issue causing degraded iLab performance and intermittent login redirects has been resolved. Application performance and authentication workflows have been validated and are operating normally. We appreciate your patience while our teams investigated and corrected the issue.

On Saturday May 23, 2026 at 4:30AM (UTC), routine maintenance has been scheduled for the following CrossLab Connect server instances and API: - Asset Monitoring Maintenance is planned for 1 hour and during this time, please take note that users will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused. Please contact Agilent CrossLab Connect Support at [email protected], with any questions or concerns.

On Thursday May 14, 2026 at 1:00AM (UTC), firewall maintenance has been scheduled for iLab Europe. Maintenance is planned for 2 hours and during this time, please take note that users will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused. For any questions or concerns, please contact the Agilent iLab Support at [email protected].

We identified an issue impacting the iLab ERP integration between 3:30 AM and 7:30 AM (UTC) on March 4, 2026, during which fund and billing files were not successfully transmitted to certain institutions’ financial systems. This issue has now been resolved and all pending files will be sent during the next scheduled run. Going forward, fund and billing files will continue to post as normal according to the regular schedule established for your custom financial integration. We sincerely apologize for any inconvenience this may have caused. If you have any questions or concerns, please contact Agilent iLab Support at [email protected].

The incident is resolved. All sites are working as expected.

We experienced a service disruption impacting access to the iLab platform beginning around 6:30 PM EST on May 30, 2025. Our teams worked diligently to identify and resolve the issue, and full service was restored approximately two hours later. We acknowledge that real-time updates were limited during the incident, and we appreciate your patience as we focused on restoring functionality as quickly as possible. We are reviewing our internal processes to improve communication and response for future events. The iLab platform is now fully operational. If you continue to experience any issues, please reach out to our support team. Thank you for your understanding.

This incident has been resolved.

This incident has been resolved.

This incident has been resolved. We will continue to monitor on our side, to ensure stability.

The services have been restored, and we have tested and confirmed that the sites are back to normal. We will continue to monitor the situation to ensure stability. Thank you for your patience.

This incident has been resolved.

We are pleased to inform you that the performance issue affecting iLab Sites in the US region has been fully resolved. The sites have been stable since the resolution, and users should no longer experience any performance issues. Our team is continuing to monitor the system closely to ensure it remains stable. We are also reviewing our processes to prevent similar issues from occurring in the future. If you experience any further issues or have any questions, please do not hesitate to contact our support team. Thank you once again for your patience and understanding. For ongoing updates, please continue to check this page.