Resolved after 11 hours 29 minutes, affecting Asset Monitoring and CrossLab Connect Application and 1 more, on October 20, 2025.
AWS has reported that the recent infrastructure outage is now resolved. Our Agilent applications, including iLab and CrossLab Connect, continue to recover across all impacted regions. We are seeing ongoing improvements and will actively monitor our systems to ensure full stabilization.
Affected components
Update timeline
- monitoring Oct 20, 2025, 04:11 PM UTC
Users may be experiencing slowness or temporary site outages due to ongoing AWS infrastructure issues today. We are actively monitoring the situation. You can track AWS progress and updates here: AWS Health Services should stabilize once AWS resolves the incident. Thank you for your patience. For any questions regarding an application, you can contact iLab Support at [email protected] or CrossLab Connect/ Asset Monitoring Support at [email protected].
- monitoring Oct 20, 2025, 05:03 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 05:04 PM UTC
AWS Outage Impact Expanded to All US Regions
- monitoring Oct 20, 2025, 05:40 PM UTC
AWS Outage Impact Expanded to North America, including Canada.
- monitoring Oct 20, 2025, 08:06 PM UTC
AWS has reported that the recent infrastructure outage is now resolved. Our Agilent applications, including iLab and CrossLab Connect, continue to recover across all impacted regions. We are seeing ongoing improvements and will actively monitor our systems to ensure full stabilization.
- resolved Oct 21, 2025, 03:40 AM UTC
The incident is resolved. All sites are working as expected.
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