Adyen incident
Capture failures and payout delay for Mastercard transactions in Australia
Ongoing since 03:56 PM UTC, affecting Adyen Platform and Settlement Payout.
We have identified an internal issue starting at 20:00 CET on November 1, 2026, resulting in capture failures for a subset of Mastercard transactions processed in Australia. As a result, customers may see an increase in Capture Failures in reporting and the Customer Area, and some refunds may remain pending. Additionally, customers may experience a delay of up to one day in receiving their payouts corresponding to these transactions. Our engineering teams are working to recapture the affected transactions. We will provide an update as soon as we have more information.
Affected components
Update timeline
- identified Nov 02, 2026, 03:56 PM UTC
We have identified an internal issue starting at 20:00 CET on November 1, 2026, resulting in capture failures for a subset of Mastercard transactions processed in Australia. As a result, customers may see an increase in Capture Failures in reporting and the Customer Area, and some refunds may remain pending. Additionally, customers may experience a delay of up to one day in receiving their payouts corresponding to these transactions. Our engineering teams are working to recapture the affected transactions. We will provide an update as soon as we have more information.
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