Adyen incident

Customer Area internal transfers and bank payouts issue

Ongoing since 09:53 PM UTC, affecting Adyen Platform and Adyen For Platforms.

monitoring Oct 28, 2026, 10:20 PM UTC

Our engineering team has identified a fix for this issue, which is currently being deployed for the affected functionality. We will provide a new update as soon as it becomes available.

Started
Oct 28, 2026, 09:53 PM UTC
Resolved
Ongoing
Duration
● 35m
Detected by Pingoru
Oct 28, 2026, 09:53 PM UTC

Affected components

Adyen PlatformAdyen For Platforms

Update timeline

  1. identified Oct 28, 2026, 09:53 PM UTC

    We have identified an issue where Balance Platform merchants are unable to initiate internal transfers in the Customer Area. Affected merchants are currently unable to manually initiate internal transfers and bank payouts through the Customer Area. API-initiated transfers or existing submitted transfers are not impacted by this issue. Our engineering team is currently engaged and working on mitigation measures. We will provide an update as soon as it becomes available.

  2. monitoring Oct 28, 2026, 10:20 PM UTC

    Our engineering team has identified a fix for this issue, which is currently being deployed for the affected functionality. We will provide a new update as soon as it becomes available.

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