Adyen incident
Partial delay in clearing and reconciliation on a subset of Mastercard transactions
Ongoing since 02:42 AM UTC, affecting Adyen Platform and Settlement Payout.
We continue working with Mastercard on the issue resulting in a subset of Mastercard transactions being rejected. Please note that also as a result of this issue merchants may notice webhooks indicating failed capture requests. Our engineering teams remain engaged with Mastercard and we will provide further updates as soon as we have more information.
Affected components
Update timeline
- identified Oct 24, 2026, 02:42 AM UTC
We have identified an issue which started at 02:53 CEST on October 24, 2026 resulting in a subset of Mastercard transactions being rejected during the clearing process. Merchants may receive webhook notifications indicating the clearing process has failed during this time. Our engineering teams are engaged with Mastercard and are actively investigating possible mitigation measures. We will provide further updates as soon as we have more information.
- monitoring Oct 24, 2026, 03:54 AM UTC
We continue working with Mastercard on the issue resulting in a subset of Mastercard transactions being rejected. Please note that also as a result of this issue merchants may notice webhooks indicating failed capture requests. Our engineering teams remain engaged with Mastercard and we will provide further updates as soon as we have more information.
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