Adobe Experience Cloud incident
Adobe Journey Optimizer: Performance issue
Ongoing since 10:44 AM UTC, affecting Adobe Journey Optimizer.
A subset of AJO customers in the EMEA and Americas regions may be experiencing a service degradation.What has changed: The Adobe Engineering team continues to actively investigate the issue, with additional resources engaged to support the investigation.Customer impact: Customers may experience issues when creating or editing audiences, with certain attribute values requiring manual entry.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Journey Optimizer Support via the Support Portal in Admin Console or Experience League.
Affected components
Update timeline
- monitoring Nov 03, 2026, 10:51 AM UTC
Our monitoring systems have alerted to a potential issue.
- monitoring Nov 03, 2026, 10:52 AM UTC
This issue has been determined to be impactful. We're investigating a performance issue.
- monitoring Nov 03, 2026, 11:04 AM UTC
A subset of Adobe Journey Optimizer (AJO) customers in the EMEA and Americas regions may be experiencing issues when creating or editing audiences. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Journey Optimizer Support via the Support Portal in Admin Console or Experience League.
- monitoring Nov 03, 2026, 11:53 AM UTC
A subset of AJO customers in the EMEA and Americas regions may be experiencing a service degradation.What has changed: The Adobe Engineering team continues to actively investigate the issue, with additional resources engaged to support the investigation.Customer impact: Customers may experience issues when creating or editing audiences, with certain attribute values requiring manual entry.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Journey Optimizer Support via the Support Portal in Admin Console or Experience League.
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