Resolved after 20 hours 26 minutes, affecting Adobe Campaign, on September 17, 2026.
A subset of Adobe Campaign customers in the Americas region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team addressed an underlying platform dependency that was affecting report processing, and validated that PDF report generation and report-sharing jobs are completing successfully across affected customers.Customer impact: A subset of customers may experience PDF report generation and report-sharing jobs that do not complete as expected. This may prevent reports from generating and may cause associated delivery emails to be delayed.If you are still experiencing symptoms, please contact Adobe Campaign Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
Affected components
Update timeline
- monitoring Sep 17, 2026, 10:32 PM UTC
We’re investigating a performance issue.
- monitoring Sep 18, 2026, 02:11 PM UTC
A subset of Adobe Campaign customers in the Americas region may be experiencing a service degradation.What has changed: The Adobe engineering team has identified an underlying platform dependency contributing to the issue and has taken steps to address it. Report generation activity is beginning to complete successfully, and we are continuing to monitor to confirm the issue is fully resolved.Customer impact: A subset of customers may experience PDF report generation and report-sharing jobs that do not complete as expected. This may prevent reports from generating and may cause associated delivery emails to be delayed.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Campaign Support via the Support Portal in Admin Console.
- monitoring Sep 18, 2026, 06:19 PM UTC
A subset of Adobe Campaign customers in the Americas region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team addressed an underlying platform dependency that was affecting report processing, and validated that PDF report generation and report-sharing jobs are completing successfully across affected customers.Customer impact: A subset of customers may experience PDF report generation and report-sharing jobs that do not complete as expected. This may prevent reports from generating and may cause associated delivery emails to be delayed.If you are still experiencing symptoms, please contact Adobe Campaign Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Sep 18, 2026, 06:21 PM UTC
We’ve resolved the performance issue.
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