Adobe Experience Cloud incident
Adobe Journey Optimizer: Performance issue
Resolved after 4 hours 47 minutes, affecting Adobe Journey Optimizer, on September 17, 2026.
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
Affected components
Update timeline
- monitoring Sep 17, 2026, 03:47 PM UTC
We’re investigating a performance issue.
- monitoring Sep 17, 2026, 03:52 PM UTC
We’ve changed the impact start date for the performance issue.
- monitoring Sep 17, 2026, 04:04 PM UTC
A subset of Adobe Journey Optimizer customers may have experienced a service degradation.What has changed: The Adobe engineering team has identified and mitigated an issue affecting campaign-related workflows for a subset of customers. Teams are continuing to monitor service health and apply additional capacity improvements.Customer impact: Customers may have experienced errors or delays when using campaign-related workflows.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Journey Optimizer Support via the Support Portal in Admin Console.
- monitoring Sep 17, 2026, 04:35 PM UTC
A subset of Adobe Journey Optimizer customers in the EMEA region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. Adobe engineering teams mitigated the issue by disabling a recently enabled campaign validation capability that was contributing to service instability. Teams also applied additional capacity improvements to support continued service stability.Customer impact: Customers may have experienced errors or delays when using campaign-related workflows, including campaign retrieval, attribute retrieval, workflows, publishing operations, and live-list related functions.If you are still experiencing symptoms, please contact Adobe Journey Optimizer Support via the Support portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Sep 17, 2026, 04:42 PM UTC
We’ve resolved the performance issue.
- resolved Sep 29, 2026, 06:05 PM UTC
We’ve changed the impact start date for the performance issue.
- resolved Sep 29, 2026, 06:08 PM UTC
We've changed the Services impacted for the performance issue.
- resolved Oct 05, 2026, 09:28 PM UTC
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
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