Aderant Outage History

We are currently experiencing an issue that is preventing users from logging into the Onyx web application in the CAN, UK, APA, and EU regions. Onyx US is functioning normally. Our team is actively investigating the problem. Onyx rule validations are functioning normally and generating alerts in other applications without any issues.

We are currently investigating intermittent latency for some users.

We are currently investigating an issue affecting data currency in Aderant Conflicts. To prevent users from receiving potentially inaccurate or outdated search results, we have temporarily disabled access to the Aderant Conflicts web applications. Users are currently unable to access the web application or perform searches. Our team is actively investigating and will provide an update as soon as more information is available.

We are continuing to investigate this issue.

We are currently experiencing an issue that is preventing users from logging into the Onyx web application. Our team is actively investigating the problem. Onyx Rules are functioning normally and generating alerts in other applications without any issues.

We have identified an issue impacting some BillBlast functionality. Our teams are investigating and will provide an update as soon as more information becomes available. In the meantime, you may experience unexpected "failure messages" or delays/interruptions in service. Please monitor the myAderant Support Portal or the Status Page for updates Thank you, BillBlast Suport Team

We are currently experiencing a partial outage affecting Aderant Conflicts. Users may encounter errors when running searches due to an issue affecting search processing. Some searches may also fail during follow-up processing actions related to those searches. Our teams are actively investigating and working to restore full functionality. Additional updates will be shared as they become available. Thank you for your patience. Aderant

We are currently investigating intermittent iTimekeep performance issues.

We are currently monitoring an intermittent performance issue with iTimekeep performance. Our technical team is investigating the issue and working to restore normal service levels. We will provide updates as soon as more information becomes available. We apologize for any inconvenience. For the latest status updates, please visit: https://status.aderant.com/

We are currently experiencing an outage with Aderant Conflicts. Conflicts searches are failing. Our team is investigating the outage. We will continue to provide regular updates as we work to restore full functionality.

We are continuing to investigate this issue.

We are currently investigating this issue.

As iTimekeep is experiencing an issue in the US, Onyx access is currently unavailable at this region. New logins cannot be completed; however, users who were logged in before the issue began can still access the system.

Onyx login is currently intermittent due to an issue affecting access to the iTimekeep application in the US region.

As iTimekeep continues working to resolve the authentication error, Onyx access remains unavailable. New logins cannot be completed; however, users who were logged in before the issue began can still access the system. Efforts are ongoing, and we will provide the next update once key progress milestones are reached.

We are currently investigating an issue affecting user logins to the Outlook plugin across multiple regions. Our team has identified symptoms including infinite redirects and storage cookie errors, and we are actively working to determine the root cause. Please note: This issue is limited to the Outlook plugin only. The iTimekeep web application (desktop) and mobile experiences remain fully operational and are unaffected.

We are currently experiencing an issue that is preventing users from logging into the Onyx web application. Our team is actively investigating the problem. Rest assured, the Rules are functioning normally and generating alerts in other applications without any issues.

We are aware of a Microsoft networking issue currently affecting Azure Services, which is causing downtime and degraded performance in the Onyx application. Impact on Onyx: - Users are unable to log in or access the Onyx web application. - Onyx's rules validation services are experiencing degraded performance. Our team is actively working to address the issue as quickly as possible. We are in communication with Microsoft and closely monitoring the situation. We appreciate your patience and understanding as we work to resolve this matter.

We are continuing to investigate this issue.

We are currently experiencing degraded performance across our Conflicts Search services, resulting in intermittent failures to refresh search data for some users. The searches may not be accurate if the data is not refreshed. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible. During this time, you may experience slower response times or occasional service disruptions. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available. Thank you for your understanding.

We are aware of the issue some firms are experiencing with view bill functionality within BillBlast. We are working to resolve the issue and will provide an update as soon as possible. Thank you for your patience.