Ada incident

New connection or reconnection to Zendesk messaging not available right now

Minor Resolved View vendor source →
Started
Feb 08, 2026, 05:16 PM UTC
Resolved
Feb 08, 2026, 10:04 PM UTC
Duration
4h 47m
Detected by Pingoru
Feb 08, 2026, 05:16 PM UTC

Affected components

Agent Handoffs

Update timeline

  1. investigating Feb 08, 2026, 05:16 PM UTC

    We are currently investigating this issue. If you have already connected to the Zendesk messaging, please don't disconnect and re-connect it right now as it would cause some issues.

  2. investigating Feb 08, 2026, 05:17 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 08, 2026, 08:03 PM UTC

    The issue has been identified, and Zendesk is actively working toward a resolution.

  4. resolved Feb 08, 2026, 10:04 PM UTC

    This incident has been resolved.

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