Ada incident

Azure PTU failing midstream causing handoffs in the Unified Reasoner

Major Resolved View vendor source →

Ada experienced a major incident on March 5, 2026 affecting AI Agent, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2026, 11:51 PM UTC
Resolved
Mar 06, 2026, 12:03 AM UTC
Duration
11m
Detected by Pingoru
Mar 05, 2026, 11:51 PM UTC

Affected components

AI Agent

Update timeline

  1. investigating Mar 05, 2026, 11:51 PM UTC

    Issue: We are seeing an increase of handoffs across all clusters due to an upstream service provider. Who it affects: Conversations using the Unified Reasoner.

  2. identified Mar 05, 2026, 11:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 06, 2026, 12:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 06, 2026, 12:03 AM UTC

    This incident has been resolved.