Ada incident

Admin Dashboard Not Loading for US Cluster Customers

Major Resolved View vendor source →

Ada experienced a major incident on April 1, 2026 affecting Dashboard, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 01:13 PM UTC
Resolved
Apr 01, 2026, 02:01 PM UTC
Duration
48m
Detected by Pingoru
Apr 01, 2026, 01:13 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Apr 01, 2026, 01:13 PM UTC

    We are currently investigating reports of the admin dashboard failing to load for us cluster customers. Customers are reporting a 500 response when attempting to load a dashboard of an ai agent in the us cluster. Dashboard in other clusters (ie. the address includes a cluster after the handle ex. bot-handle.[cluster].ada.support) do not seem affected.

  2. identified Apr 01, 2026, 01:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 01, 2026, 01:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 01, 2026, 02:01 PM UTC

    This incident has been resolved.