Ada incident

Dashboard Analytics and Conversation View - Data Processing Delays - Ficanex Cluster

Major Resolved View vendor source →

Ada experienced a major incident on April 6, 2026 affecting Data & Analytics and Dashboard, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2026, 11:37 PM UTC
Resolved
Apr 07, 2026, 01:10 AM UTC
Duration
1h 32m
Detected by Pingoru
Apr 06, 2026, 11:37 PM UTC

Affected components

Data & AnalyticsDashboard

Update timeline

  1. monitoring Apr 06, 2026, 11:37 PM UTC

    We are currently investigating a connectivity issue affecting the ficanex production environment. Some data pipeline services may be experiencing disruptions. Our engineering team has identified the likely cause and is working on a fix. We will provide an update as soon as the issue is resolved.

  2. resolved Apr 07, 2026, 01:10 AM UTC

    This incident has been resolved.