Acuity Scheduling / Service temporarily unavailable
Timeline · 1 update
- resolved Oct 21, 2026, 10:38 AM UTC
Acuity Scheduling service was temporarily unavailable from 10:36-10:55pm US Eastern time.
Acuity Scheduling Outage History
Acuity Scheduling is up right nowAcuity Scheduling had 50 outages in the last 2 years totaling 339h 40m of downtime, averaging 2.1 incidents per month.
There were 50 Acuity Scheduling outages since November 25, 2024 totaling 339h 40m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update
Affected: Acuity Scheduling
Timeline · 6 updates
- investigating Sep 18, 2026, 08:34 PM UTC
Some users are experiencing issues with the Acuity Admin Mobile app crashing when attempting to launch the app after the latest iOS 27 update. We are currently investigating the issue.
- investigating Sep 18, 2026, 08:45 PM UTC
We currently recommend that users remain on iOS 26 and defer upgrading to iOS 27 until this issue is resolved. This precaution will ensure uninterrupted access to the Acuity Admin Mobile app. Android users remain unaffected.
- identified Sep 19, 2026, 04:50 PM UTC
The root issue has been identified that this is affecting users who are currently on iOS 27 and integrated with Square. Recommendation is still to avoid iOS 27 until a fix can be deployed. Android users remain unaffected.
- identified Sep 20, 2026, 04:53 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 21, 2026, 07:25 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 22, 2026, 07:25 PM UTC
Access to the Acuity Scheduling app has been restored for users on iOS 27. Users can update to Acuity Scheduling version 98.0.0 via the Apple App Store to install the fix.
Acuity Scheduling / Client Scheduling Page showing "SORRY" error
Timeline · 1 update
- resolved Sep 09, 2026, 03:25 PM UTC
Some customers are seeing a "SORRY" page when accessing their Client Scheduling Page.
Acuity Scheduling - Unable to Connect to Meta
Affected: Acuity Scheduling
Timeline · 3 updates
- identified Aug 20, 2026, 08:11 PM UTC
We are currently experiencing a service disruption with the integration to Meta Services. Our Engineering team has identified the issue and is working with Meta to resolve it. We will provide an update as soon as possible.
- identified Aug 20, 2026, 11:15 PM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 21, 2026, 01:55 PM UTC
After reviewing the impact, we’ve confirmed that this issue is limited in scope and does not affect core functionality. We’re closing this Statuspage update. Customers who continue to experience the issue should contact Support.
Acuity Scheduling / Google calendar sync delayed
Affected: Acuity Scheduling
Timeline · 3 updates
- investigating Aug 20, 2026, 12:25 PM UTC
We are currently investigating an issue causing Google calendar syncing to be delayed. This may also delay the creation of Google Meet links for appointments.
- investigating Aug 20, 2026, 12:25 PM UTC
We are continuing to investigate this issue.
- resolved Aug 20, 2026, 03:53 PM UTC
The issue has been resolved.
Acuity Scheduling Service Disruption
Affected: Acuity Scheduling
Timeline · 2 updates
- identified Aug 12, 2026, 10:54 PM UTC
We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.
- resolved Aug 12, 2026, 11:12 PM UTC
This incident has been resolved.
Elevated web request latency
Timeline · 2 updates
- investigating Jul 19, 2026, 03:14 PM UTC
We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.
- resolved Jul 19, 2026, 05:19 PM UTC
We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.
Acuity Scheduling / Loading issues in Spanish language accounts
Timeline · 1 update
- resolved Jul 21, 2026, 12:15 PM UTC
This issue has been resolved.
Intermittent error message or slow loading on scheduling page
Affected: Acuity Scheduling
Timeline · 2 updates
- investigating Jul 07, 2026, 02:08 PM UTC
We are currently investigating this issue.
- resolved Jul 07, 2026, 02:16 PM UTC
This issue has been resolved.
Acuity Scheduling - iCloud sync issues
Affected: Acuity Scheduling
Timeline · 4 updates
- investigating Jun 16, 2026, 08:39 PM UTC
We are aware of iCloud calendar sync problems affecting some users, resulting in delayed or missing events. We are currently investigating the issue.
- investigating Jun 17, 2026, 06:23 PM UTC
We are continuing to investigate this issue.
- identified Jun 19, 2026, 02:01 PM UTC
The issue has been identified by our iCloud syncing provider and they are working on a fix.
- resolved Jun 25, 2026, 01:30 PM UTC
This incident has been resolved.
Acuity Scheduling Elevated Errors
Affected: Acuity Scheduling
Timeline · 5 updates
- investigating Jun 04, 2026, 06:57 PM UTC
We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.
- investigating Jun 04, 2026, 07:17 PM UTC
We are currently experiencing a service disruption. We are still investigating issues with Acuity Scheduling elevated errors. We will provide an update as soon as possible.
- identified Jun 04, 2026, 07:19 PM UTC
We are currently experiencing a service disruption. We have identified the issue with Acuity Scheduling elevated errors. We will provide an update as soon as possible.
- monitoring Jun 04, 2026, 07:27 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Jun 04, 2026, 07:30 PM UTC
This incident has been resolved.
Acuity Scheduling / Client subscription page returning 500 internal server errors
Affected: Acuity Scheduling
Timeline · 4 updates
- investigating Jun 01, 2026, 03:40 PM UTC
We are currently investigating this issue.
- identified Jun 01, 2026, 04:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 01, 2026, 04:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 01, 2026, 04:54 PM UTC
This incident has been resolved.
Acuity Scheduling Service Outage
Affected: Acuity Scheduling
Timeline · 2 updates
- identified May 19, 2026, 05:05 PM UTC
We are currently experiencing a service disruption where existing users are unable to create new Acuity trials. Our Engineering team has identified the root cause and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.
- resolved May 19, 2026, 05:35 PM UTC
This incident has been resolved.
Acuity Scheduling / Intermittent slowness or blank pages during login and trial creation
Affected: Acuity Scheduling
Timeline · 3 updates
- identified May 15, 2026, 04:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 15, 2026, 05:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 15, 2026, 05:36 PM UTC
This incident has been resolved.
Acuity Scheduling / Some users may be unable to log in or create an account on acuityscheduling.com
Affected: Acuity Scheduling
Timeline · 3 updates
- investigating May 06, 2026, 03:08 PM UTC
We are currently investigating the issue.
- identified May 06, 2026, 04:02 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 06, 2026, 04:20 PM UTC
This incident has been resolved.
Acuity Scheduling / Intermittent loading issues
Timeline · 2 updates
- investigating Apr 17, 2026, 06:08 PM UTC
We are currently investigating issues with Client Scheduling Pages and Acuity Admin pages not loading. We recommend refreshing the page periodically which can help with loading.
- resolved Apr 17, 2026, 06:23 PM UTC
This incident has been resolved.
Acuity Scheduling - Clients of businesses may not be able to update card...
Affected: Acuity Scheduling
Timeline · 4 updates
- investigating Mar 31, 2026, 05:38 PM UTC
We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.
- identified Mar 31, 2026, 06:00 PM UTC
We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.
- identified Mar 31, 2026, 06:26 PM UTC
We are currently experiencing a service disruption. Our Engineering team has identified the root cause and is working to implement a solution. All users may be affected. We will provide an update as soon as possible.
- resolved Mar 31, 2026, 06:37 PM UTC
Systems are now operational.
Acuity Scheduling / Enterprise users unable to login due to 404 error
Affected: Acuity Scheduling
Timeline · 4 updates
- investigating Mar 25, 2026, 07:34 PM UTC
We are currently investigating this issue.
- identified Mar 25, 2026, 07:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 25, 2026, 08:16 PM UTC
A fix has been implemented and we are monitoring the results. TMF
- resolved Mar 25, 2026, 08:32 PM UTC
This incident has been resolved.
Acuity Scheduling / Webhook delivery delay
Affected: Acuity Scheduling
Timeline · 4 updates
- investigating Feb 11, 2026, 02:05 PM UTC
We are currently investigating a delay in webhook delivery.
- identified Feb 11, 2026, 02:44 PM UTC
We have identified the cause of the webhook delivery delay, and are working toward a solution.
- identified Feb 11, 2026, 04:03 PM UTC
The issue with delayed webhook delivery has been resolved.
- resolved Feb 11, 2026, 05:32 PM UTC
This incident has been resolved.
Clients are unable to redeem coupons at checkout on the Acuity Client Scheduling Page
Affected: Acuity Scheduling
Timeline · 2 updates
- investigating Nov 20, 2025, 06:00 PM UTC
We are currently investigating this issue.
- resolved Nov 20, 2025, 06:13 PM UTC
The issue has been resolved.
Email validation error prevents certain customers from booking appointments in Acuity Scheduling
Affected: Acuity Scheduling
Timeline · 3 updates
- investigating Oct 30, 2025, 05:57 PM UTC
We are currently investigating this issue.
- identified Oct 30, 2025, 06:15 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 30, 2025, 07:00 PM UTC
This incident has been resolved.
Acuity Scheduling / Slow loading or 500 errors
Affected: Acuity Scheduling
Timeline · 4 updates
- investigating Oct 29, 2025, 05:40 PM UTC
Some customers may experience slow loading or 500 errors when logging in or taking actions in Acuity.
- monitoring Oct 29, 2025, 05:55 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 29, 2025, 06:38 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 29, 2025, 07:04 PM UTC
This incident has been resolved.
Issues with appointment booking
Affected: Acuity Scheduling
Timeline · 2 updates
- monitoring Oct 27, 2025, 11:37 AM UTC
Some clients may have had issues paying for and confirming appointments around 7am-7:30am US Eastern time. A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2025, 12:19 PM UTC
The issue was determined to be a problem with our observability tool, rather than an issue affecting Acuity businesses and clients.
Acuity Scheduling Client Scheduling Pages Not Loading
Affected: Acuity Scheduling
Timeline · 2 updates
- investigating Oct 14, 2025, 05:10 PM UTC
We are currently experiencing a service disruption where Acuity Client Scheduling Pages are not loading as expected. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.
- resolved Oct 14, 2025, 05:25 PM UTC
This incident has been resolved.
Acuity Scheduling / Some users incorrectly see error message, "Your Scheduling trial expired"
Affected: Acuity Scheduling
Timeline · 3 updates
- identified Oct 07, 2025, 05:54 PM UTC
The issue has been identified and a fix is in progress.
- identified Oct 07, 2025, 06:27 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 07, 2025, 06:58 PM UTC
This incident has been resolved.