Acuity Scheduling incident
Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update
Acuity Scheduling experienced a major incident on September 18, 2026 affecting Acuity Scheduling, lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 08:34 PM UTC
Some users are experiencing issues with the Acuity Admin Mobile app crashing when attempting to launch the app after the latest iOS 27 update. We are currently investigating the issue.
- investigating Sep 18, 2026, 08:45 PM UTC
We currently recommend that users remain on iOS 26 and defer upgrading to iOS 27 until this issue is resolved. This precaution will ensure uninterrupted access to the Acuity Admin Mobile app. Android users remain unaffected.
- identified Sep 19, 2026, 04:50 PM UTC
The root issue has been identified that this is affecting users who are currently on iOS 27 and integrated with Square. Recommendation is still to avoid iOS 27 until a fix can be deployed. Android users remain unaffected.
- identified Sep 20, 2026, 04:53 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 21, 2026, 07:25 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 22, 2026, 07:25 PM UTC
Access to the Acuity Scheduling app has been restored for users on iOS 27. Users can update to Acuity Scheduling version 98.0.0 via the Apple App Store to install the fix.