Action1 had 9 outages in the last 2 years totaling 515h 26m of downtime — averaging 0.4 incidents per month.
There were 9 Action1 outages since March 31, 2026 totaling 515h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have received reports that customers are experiencing issues with the remote desktop feature. We have identified the issue and are working towards fixing the root cause.
We have corrected the issue and remote connections should now be stable.
We are currently observing degraded platform performance in the Europe region. Our engineering team is actively investigating and working to restore normal performance as quickly as possible. We will provide updates as more information becomes available.
The issue has been resolved, and platform performance in the Europe region has returned to normal. The degradation was caused by a temporary service disruption affecting Amazon ElastiCache at our hosting provider. The underlying issue has been resolved, and all systems are now operating normally with no observed performance impact. We will continue to monitor the platform closely to ensure stability.
On May 28, 2026, a subset of customers experienced intermittent failures when establishing remote sessions. The issue was caused by an infrastructure component operating in an unhealthy state, which prevented some connection requests from being processed successfully. The affected component was identified and restored, returning service to normal operation. We have also reviewed our monitoring and recovery procedures to reduce the likelihood and duration of similar incidents in the future. We apologize for the disruption and appreciate your patience.
An issue with establishing remote connections to endpoints has been identified.
The issue has been resolved and remote sessions are working as expected.
Action1 Windows Agent version 6.0.660.1 may incorrectly report some endpoints as disconnected. We are actively investigating and working on a resolution.
The issue affecting Action1 Windows Agent version 6.0.660.1, where some endpoints could be incorrectly reported as disconnected, has been resolved. If you continue to notice any unexpected behavior or endpoint connectivity issues, please contact Action1 Technical Support. Our team will assist you as quickly as possible.
The database performance degradation that caused automation hangs and overall platform performance degradation earlier today has been mitigated.
We are currently experiencing minor performance degradation impacting the Action1 Endpoint Interface in the NAM region due to elevated request volume within the NAM data center. The system is actively processing the backlog of requests, and we are closely monitoring recovery to ensure performance returns to expected levels without further impact.
The previously observed performance degradation impacting the Action1 Endpoint Interface in the NAM region has been resolved. The elevated request queue has been cleared, and performance has returned to normal levels. We will continue monitoring to ensure sustained stability.
We are currently experiencing a UI issue where automations may incorrectly display a ‘Running’ status. This is a visual discrepancy only - automations are executing as expected and on schedule. Our team is working to resolve the issue.
The previously identified UI discrepancy affecting automation status display has been resolved. The issue was limited to incorrect status representation; automation execution remained unaffected and continued to operate as designed. All impacted automation queues have been processed and are now in a healthy state. We appreciate the collaboration from customers who provided reports, which helped expedite the resolution.