Major Service Outage – Widespread Cloud Provider Failure

Update timeline

1. identified Oct 20, 2025, 07:27 AM UTC

   We are currently experiencing a major outage affecting Action1 platform services. This incident began as a result of an ongoing infrastructure issue impacting Amazon Web Services (AWS). We are monitoring the situation and are on standby for a swift recovery once the infrastructure issue is resolved.

2. monitoring Oct 20, 2025, 08:37 AM UTC

   Services have started to recover after the major outage affecting AWS’s US-EAST-1 region. At this time, [https://app.action1.com](https://app.action1.com) and related platform services are accessible, and systems appear to be stabilizing. We are continuing to closely monitor platform health and underlying AWS services for any further disruptions. While this initial restoration is promising, there may still be intermittent issues as AWS fully resolves the incident on their end and our systems stabilize.

3. monitoring Oct 20, 2025, 01:21 PM UTC

   What we’re doing: We’ve mitigated broadly and are routing workloads to healthy capacity. Queued jobs are processing automatically as capacity returns. Upstream note: AWS has made progress, but EC2 in us-east-1 is not yet fully recovered, so we’re keeping this incident open. Customer action: None required. Retries happen automatically; your existing schedules and tasks will catch up.

4. monitoring Oct 20, 2025, 05:30 PM UTC

   We are continuing to work towards infrastructure stability and monitoring AWS for updates.

5. investigating Oct 21, 2025, 02:18 AM UTC

   We are aware of an ongoing issue affecting agents communicating with Action1's backend. We will provide updates as we narrow in on root causes.

6. monitoring Oct 21, 2025, 03:03 AM UTC

   We have identified the root cause and have deployed a hotfix. We are continuing to monitor our infrastructure and will update the status of this incident as we stabilize.

7. resolved Oct 21, 2025, 04:10 AM UTC

   While we will continue our monitoring of the situation, the Action 1 application and infrastructure are remaining stable. Thank you for your patience as we recovered from yesterday's regional outages.