Action1 incident
Partial Outage - Endpoint Interface & Remote Session Service
Resolved after 9 hours 29 minutes, affecting Action1 Endpoint Interface [NAM] and Action1 Remote Session North America [NAM], on December 10, 2025.
The issue affecting the Endpoint Interface component and Remote Session Service in the NAM region has been fully resolved. Caching-related problems have been corrected, and all systems have returned to normal operation. We have verified stability across the impacted services, and no further disruptions are expected. Thank you for your patience while we worked to restore optimal performance.
Affected components
Update timeline
- investigating Dec 10, 2025, 10:30 PM UTC
Customer reports of issues managing endpoints and dropped remote sessions. We are working to remedy this and appreciate your patience.
- investigating Dec 11, 2025, 01:06 AM UTC
We are continuing to experience issues with caching related to the Endpoint Interface component in NAM. We are rolling out fixes currently and expect a return to normal operations as updates are applied.
- resolved Dec 11, 2025, 09:07 AM UTC
The issue affecting the Endpoint Interface component and Remote Session Service in the NAM region has been fully resolved. Caching-related problems have been corrected, and all systems have returned to normal operation. We have verified stability across the impacted services, and no further disruptions are expected. Thank you for your patience while we worked to restore optimal performance.
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Amazon Web Services