Acquia experienced a major incident on August 11, 2026 affecting Acquia Cloud Next and Cloud Platform Enterprise, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2026, 07:40 AM UTC
We are investigating an issue affecting log download functionality for some customers. Some log download requests may fail or not complete successfully. Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected. We will provide further updates as more information becomes available.
- monitoring Aug 11, 2026, 09:38 AM UTC
The issue affecting log download tasks has been mitigated. The Sumo Logic team reverted the change that caused the failures, and log download tasks should now be completing successfully. We are continuing to monitor the service to ensure the issue remains resolved. Further updates will be provided if needed.
- resolved Aug 12, 2026, 09:27 AM UTC
The log download issue affecting Acquia Cloud Next and MEO customers was resolved on Aug 11 09:38 UTC, and all systems are fully operational.