Acquia experienced a major incident on October 20, 2025 affecting Acquia Cloud Next, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Acquia Cloud Next
Update timeline
- investigating Oct 20, 2025, 05:19 AM UTC
We've detected an issues with image pulls in multiple cluster for the eu-central-1 region.
- monitoring Oct 20, 2025, 05:31 AM UTC
We have investigated and detected an issue with image pulls across multiple clusters in the eu-central-1 region. Our team has actively implemented a workaround to resolve this issue and is currently monitoring the situation.
- resolved Oct 20, 2025, 05:37 AM UTC
The issue with image pulls across multiple clusters in the eu-central-1 region has now been resolved. The team is continuing to monitor the situation to ensure ongoing stability.