Acquia incident
Service for all affected Acquia Edge powered by Cloudflare has been restored
Acquia experienced a critical incident on November 18, 2025 affecting Acquia Edge CDN and Acquia Edge Security, lasting 5h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 12:11 PM UTC
Acquia Edge powered by Cloudflare services for some applications are currently interrupted. We are working with upstream provider to resolve it at this time. We will provide additional updates when services have been fully restored.
- identified Nov 18, 2025, 12:39 PM UTC
Acquia Edge powered by Cloudflare services are recovering, but customers may continue to observe higher-than-normal error rates as Cloudflare continue remediation efforts.
- identified Nov 18, 2025, 01:01 PM UTC
Impaired services around Acquia Edge powered by Cloudflare is still being investigated. We will provide additional updates as soon as we have information.
- identified Nov 18, 2025, 01:27 PM UTC
Issue impacting Acquia Edge powered by Cloudflare services has been identified and we are working with our upstream provider to implement a fix. We will provide additional updates when services have been fully restored.
- identified Nov 18, 2025, 02:08 PM UTC
Acquia Edge powered by Cloudflare services for some applications are currently interrupted. We are continuously working to resolve it at this time. We will provide additional updates when services have been fully restored.
- monitoring Nov 18, 2025, 02:48 PM UTC
Issue with the Acquia Edge powered by Cloudflare services has been resolved and we are currently monitoring with our upstream provider for errors to ensure all services are back to normal.
- monitoring Nov 18, 2025, 03:30 PM UTC
Acquia Edge powered by Cloudflare services has been resolved. We are still actively monitoring with our upstream provider to ensure all services remain stable and are back to normal.
- monitoring Nov 18, 2025, 04:21 PM UTC
Acquia Edge powered by Cloudflare services has been resolved. The team is continuing to focus on restoring service post-fix. We are still actively monitoring with our upstream provider to ensure all services remain stable and are back to normal, as our upstream partner is mitigating several issues that remain post-deployment.
- monitoring Nov 18, 2025, 05:08 PM UTC
Acquia Edge powered by Cloudflare services has been resolved. The team is continuing to focus on restoring service post-fix and is actively monitoring the situation. Our upstream provider continues to see errors drop as they work on clearing remaining errors and latency globally.
- resolved Nov 18, 2025, 06:07 PM UTC
The underlying cause of this service interruption has been addressed. All affected Services offered by Acquia Edge powered by Cloudflare has been resolved, and according to our upstream partner, Cloudflare services are currently operating normally with no elevated errors or latency being observed across their network.