Acquia incident

Acquia DAM Preview Issues

Resolved after 3 hours 9 minutes, affecting Embed/Share links, on November 10, 2026.

resolved Nov 10, 2026, 07:30 PM UTC

We've resolved the issue causing previews to not display for share and embed links for some newly uploaded assets, and the backlog has been processed. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.

Started
Nov 10, 2026, 04:20 PM UTC
Resolved
Nov 10, 2026, 07:30 PM UTC
Duration
3h 9m
Detected by Pingoru
Nov 10, 2026, 04:20 PM UTC

Affected components

Embed/Share links

Update timeline

  1. identified Nov 10, 2026, 04:20 PM UTC

    We are currently investigating an issue where share and embed links do not display a preview for some newly uploaded assets.

  2. identified Nov 10, 2026, 04:26 PM UTC

    We are currently investigating an issue where share and embed links do not display a preview for some newly uploaded assets.

  3. monitoring Nov 10, 2026, 05:16 PM UTC

    We've implemented a fix for the issue causing previews to not display for share and embed links for some newly uploaded assets. We're working through the backlog of impacted links and are monitoring to ensure stability.

  4. resolved Nov 10, 2026, 07:30 PM UTC

    We've resolved the issue causing previews to not display for share and embed links for some newly uploaded assets, and the backlog has been processed. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.

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