Resolved after 30 minutes, affecting USA - Credentials and EU - Credentials and 1 more, on October 6, 2025.
We are continuing to work on a fix for this issue.
Affected components
USA - CredentialsEU - CredentialsSandbox - Credentials
Update timeline
- identified Oct 06, 2025, 02:34 PM UTC
We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.
- identified Oct 06, 2025, 02:34 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 06, 2025, 02:59 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 06, 2025, 03:04 PM UTC
Issue has been resolved
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