Access PaySuite incident

Settlement File Delay 19/10/2026

Resolved after 6 minutes, affecting Internet Payments and Touchtone and 1 more, on October 19, 2026.

resolved Oct 19, 2026, 04:05 PM UTC

Dear Customer, We can confirm today’s Worldpay GBP, Worldpay EUR, and Barclays settlement files have been merged with tonights file and will be resubmitted. As a result, processing will be delayed by approximately 24 hours. We sincerely apologise for any inconvenience this may cause and appreciate your understanding and patience. Access PaySuite

Started
Oct 19, 2026, 03:59 PM UTC
Resolved
Oct 19, 2026, 04:05 PM UTC
Duration
6m
Detected by Pingoru
Oct 19, 2026, 03:59 PM UTC

Affected components

Internet PaymentsTouchtoneCall SecureCall Secure +Income ManagementPaye.netSecure Card PortalSmart Mobile

Update timeline

  1. identified Oct 19, 2026, 03:59 PM UTC

    Dear Customer, Please be advised that the processing of today’s Worldpay GBP, Worldpay EUR, and Barclays settlement files was not successful. The files will be merged with tonights file and resubmitted. As a result, processing will be delayed by approximately 24 hours. We sincerely apologise for any inconvenience this may cause and appreciate your understanding and patience. Access PaySuite

  2. resolved Oct 19, 2026, 04:05 PM UTC

    Dear Customer, We can confirm today’s Worldpay GBP, Worldpay EUR, and Barclays settlement files have been merged with tonights file and will be resubmitted. As a result, processing will be delayed by approximately 24 hours. We sincerely apologise for any inconvenience this may cause and appreciate your understanding and patience. Access PaySuite

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