Abnormal Security Outage History
Abnormal Security is up right nowPingoru has recorded 50 incidents for Abnormal Security: 37 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 15 of 720 (2%) |
| May 2026 | 4 | 30 of 744 (4%) |
| June 2026 | 3 | 3 of 720 (0%) |
| July 2026 | 2 | 6 of 744 (1%) |
| August 2026 | 1 | 7 of 744 (1%) |
| September 2026 | 4 | 5 of 720 (1%) |
| October 2026 | 2 | 7 of 552 (1%) |
Incidents, newest first
Critical February 12, 2026 Account Takeover Detection Issue 36m Account Take Over (ATO)(Fedramp)
Started Feb 12, 2026, 12:56 AM UTC· resolved Feb 12, 2026, 01:32 AM UTC
- investigating Feb 12, 2026, 12:56 AM UTC
Starting at 16:22 UTC on February 11, Abnormal began experiencing an issue with Account Takeover detection. Government customers may experience Account Takeover messages not being properly flagged for security threats. Abnormal is actively investigating and working to resolve this issue.
- resolved Feb 12, 2026, 01:32 AM UTC
Between 16:22 UTC on February 11 and 01:17 UTC on February 12, government customers may have experienced Account Takeover messages not being properly flagged for security threats. Abnormal's engineering team has resolved the issue and service is confirmed as fully functional. If customers experience any further issues, please reach out to [email protected]
Major February 11, 2026 Abnormal Portal Degradation 29m Portal Application
Started Feb 11, 2026, 07:56 PM UTC· resolved Feb 11, 2026, 08:26 PM UTC
- monitoring Feb 11, 2026, 07:56 PM UTC
Starting at 19:28 UTC, Abnormal began experiencing service degradation with the Portal. Customers might experience issues logging in and navigating the Abnormal Portal during this time. We are starting to see early signs of recovery and are working to ensure full service restoration.
- resolved Feb 11, 2026, 08:26 PM UTC
Between 19:28 UTC and 20:15 UTC, Abnormal experienced service degradation with the Portal. US customers might have experienced issues logging in and navigating the Abnormal Portal during this time. EU customers were not impacted. Abnormal mitigated the root cause and services have been confirmed as fully restored. If you experience any further issues please reach out to [email protected]
Critical February 10, 2026 Email Threat Detection and Graymail Processing Disruption for Government Customers 45m Inbound Email Security (IES)(Fedramp), Email Productivity (EPR)(Fedramp), AI Security Mailbox (AISM)(Fedramp)
Started Feb 10, 2026, 03:21 PM UTC· resolved Feb 10, 2026, 04:07 PM UTC
- monitoring Feb 10, 2026, 03:21 PM UTC
Starting at 00:56 UTC on February 10, 2026, Abnormal began experiencing a service disruption affecting email threat detection, AI Security Mailbox, and graymail processing for government customers. During this time, malicious and spam emails may not be properly flagged or processed. Engineers are beginning to see early recovery. Abnormal engineers will continue to monitor for full service restoration.
- monitoring Feb 10, 2026, 03:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 10, 2026, 04:07 PM UTC
Between 00:56 UTC and 16:00 UTC on February 10, 2026, Abnormal experienced a service disruption affecting email threat detection, AI Security Mailbox, and graymail processing for Government customers. During this time, some malicious and spam emails may not have been properly flagged or processed. Abnormal engineers restored service as of 16:00 UTC for email threat detection, AI Security Mailbox, and graymail processing for Government customers. If customers experience any further issues please reach out to [email protected] for further assistance.
Critical January 22, 2026 Email Processing Delays Due to Microsoft Outage - US 21h 22m Inbound Email Security (IES)
Started Jan 22, 2026, 08:32 PM UTC· resolved Jan 23, 2026, 05:54 PM UTC
- identified Jan 22, 2026, 08:32 PM UTC
Starting at 19:00 UTC, Abnormal began experiencing an issue processing emails for Inbound Email Security for US customers due to a widespread Microsoft outage. Abnormal engineers are working with Microsoft to restore email security. The next update will be provided in 60 minutes or when further information is available. For more information on this outage, please see Microsoft's Status Page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
- identified Jan 22, 2026, 09:45 PM UTC
Microsoft has reported that while they have restored their affected infrastructure to a healthy state, additional load balancing is required to mitigate persistent impact from the earlier outage that began at 19:00 UTC. Microsoft has identified and is implementing additional actions to direct requests and traffic to additional healthy sections of infrastructure to achieve sustained recovery. Abnormal continues to monitor the situation closely and customers may still experience delays in email processing as Microsoft completes their recovery efforts.
- identified Jan 23, 2026, 12:43 AM UTC
Microsoft has reported that during their ongoing recovery efforts for the outage that began affecting Abnormal's email services, they introduced a configuration change intended to expedite recovery. However, this change has temporarily created additional processing delays for some customers. The next update will be provided when Microsoft provides further information, or when services start to recover.
- monitoring Jan 23, 2026, 02:26 AM UTC
Abnormal is beginning to see early signs of recovery. The full recovery remains dependent on Microsoft completing their infrastructure restoration efforts. Our engineers continue to monitor the ongoing Microsoft issue impacting email processing. The next update will be provided when service is fully restored, or when Microsoft shares further information.
- monitoring Jan 23, 2026, 05:57 AM UTC
Microsoft has reported high confidence that the incident affecting Abnormal's Inbound Email Security service is largely resolved. Microsoft has confirmed that access to Microsoft Defender for Office, Microsoft Purview, and DNS functionality has been restored, and Exchange Online mail flow remains stable. Abnormal engineers will continue to monitor service health overnight. The next update will be be provided around 16:00 UTC.
- resolved Jan 23, 2026, 05:54 PM UTC
As of 03:30 UTC on January 23, Abnormal's Inbound Email Security services have fully recovered from the processing delays due to the widespread Microsoft outage. Microsoft has confirmed that they have fully resolved the infrastructure issue that was impacting multiple services globally. All email processing has returned to normal performance levels. If you experience any further issues or need assistance, please reach out to Abnormal's support team at [email protected].
Minor January 21, 2026 Portal Performance and Threat Log Access Issues - US 51m Inbound Email Security (IES), Portal Application, Security Orchestration, Automation Response API (SOAR API)
Started Jan 21, 2026, 05:52 PM UTC· resolved Jan 21, 2026, 06:44 PM UTC
- investigating Jan 21, 2026, 05:52 PM UTC
Starting at 17:05 UTC, Abnormal began experiencing an issue affecting the display and access of threat log information, as well as slowness in the Abnormal Portal for US customers. Customers may encounter errors when viewing threat logs in the Abnormal portal or accessing threat data through Security Orchestration, Automation and Response integrations. Abnormal's threat detection and email protection services continue to operate normally, and customer security remains intact. The engineering team is actively working to restore full functionality, and the next update will be provided within 60 minutes or when more information becomes available.
- resolved Jan 21, 2026, 06:44 PM UTC
As of 18:33 UTC, Abnormal has fully restored all impacted services. Portal performance has returned to normal levels, and customers can now successfully access threat logs and retrieve threat data through Security Orchestration, Automation and Response integrations without errors. All delayed threat log data has been processed and is now available in customer portals. If customers continue to experience any issues, please contact support at [email protected].
Major January 15, 2026 Account Takeover Service Degradation - Fedramp 3h 26m Account Take Over (ATO)(Fedramp)
Started Jan 15, 2026, 08:39 PM UTC· resolved Jan 16, 2026, 12:05 AM UTC
- identified Jan 15, 2026, 08:39 PM UTC
Starting at 20:00 UTC on January 13, Abnormal began experiencing an issue affecting Account Takeover event visibility for Fedramp customers. Abnormal's core email protection services remain fully operational and continue to protect against threats. Abnormal's engineering team is actively working to restore full Account Takeover functionality.
- identified Jan 15, 2026, 09:40 PM UTC
Abnormal engineers continue to work to fully restore Account Takeover functionality for FedRAMP customers. The next update will be provided when further information becomes available.
- monitoring Jan 15, 2026, 11:37 PM UTC
Abnormal engineers have restored Account Takeover service for FedRAMP customers and are beginning to see events processing normally. Engineers continue to work towards full service restoration and are monitoring the system closely. The next update will be provided when further information becomes available.
- resolved Jan 16, 2026, 12:05 AM UTC
As of 23:40 UTC on January 16, 2026, the Account Takeover event issue affecting FedRAMP customers has been fully resolved. All Account Takeover services are now operating normally. Abnormal's core email protection services remained fully operational throughout this incident and continued to protect against threats. If customers have any questions or concerns, please contact support at [email protected].
Notice January 15, 2026 Portal Loading Errors in Fedramp 20m Portal Application (Fedramp)
Started Jan 15, 2026, 04:40 PM UTC· resolved Jan 15, 2026, 05:00 PM UTC
- resolved Jan 15, 2026, 05:11 PM UTC
Between 16:40 UTC and 17:00 UTC, Abnormal experienced a service degradation with the Abnormal Portal affecting Fedramp customers. During this time, Fedramp users experienced errors when trying to load and navigate the portal, along with delays with pages loading. Remediation and detection services remained fully operational throughout the incident window.
Major January 13, 2026 Portal Service Degradation - US 22m Portal Application
Started Jan 13, 2026, 04:18 PM UTC· resolved Jan 13, 2026, 04:41 PM UTC
- investigating Jan 13, 2026, 04:18 PM UTC
Starting around 15:35 UTC, Abnormal began experiencing issues with the Abnormal Portal which is causing slowness and failures when trying to load and navigate the portal for US customers. Email remediation and detection services remain fully operational during this time. Abnormal's engineering team is actively investigating this issue and working toward a resolution. Updates will be provided as more information becomes available.
- resolved Jan 13, 2026, 04:41 PM UTC
Between 15:35 UTC and 16:37 UTC, customers experienced issues with the Abnormal Portal which caused slowness and failures when trying to load and navigate the portal. Email remediation and detection services remained fully operational during this time. Abnormal Portal services are now fully recovered and all functionality has been restored. If customers experience any further issues, please contact Abnormal support at [email protected].
Major December 22, 2025 Abnormal Portal Degradation - US 41m Portal Application
Started Dec 22, 2025, 08:04 PM UTC· resolved Dec 22, 2025, 08:45 PM UTC
- resolved Dec 22, 2025, 08:55 PM UTC
Between 20:04 UTC and 20:45 UTC, US customers experienced issues with the Abnormal Portal which caused difficulties loading and navigating the platform. During this time, some users may have encountered errors or delays when accessing portal features. Email detection and remediation services remained fully operational throughout this incident. Portal functionality has been restored and services are now available. If you experience any further issues pertaining to this incident, please contact us at [email protected].
Critical November 20, 2025 Security Orchestration and Automation Response Service Disruption 1h 3m Security Orchestration, Automation Response API (SOAR API)
Started Nov 20, 2025, 11:44 AM UTC· resolved Nov 20, 2025, 12:48 PM UTC
- identified Nov 20, 2025, 11:44 AM UTC
Starting at 10:22 UTC, Abnormal began to experience an issue with Security Orchestration, Automation Response functionality. Customers may experience delays or failures when using automated security workflows and response actions. Abnormal's engineering team has identified the root cause and is actively working on resolution. The next update will be provided in 1 hour or when further information is obtained.
- resolved Nov 20, 2025, 12:48 PM UTC
As of 12:40 UTC, Abnormal has implemented a fix and engineers are observing Security Orchestration, Automation Response traffic as expected. The service disruption affecting automated security workflows and response actions has been fully resolved. Please reach out to [email protected] if you experience any further issues.
Major November 6, 2025 Portal Access Disruption - US customers 3h 34m Portal Application
Started Nov 06, 2025, 08:46 PM UTC· resolved Nov 07, 2025, 12:20 AM UTC
- investigating Nov 06, 2025, 08:46 PM UTC
Starting around 20:25 UTC (1:25pm PT), Abnormal began experiencing an issue with the Portal login functionality impacting US customers. Customers may experience issues accessing the Abnormal Portal. Email remediation and detection services remain fully operational and unimpacted. Engineers are actively investigating the root cause and working to restore full Portal access.
- identified Nov 06, 2025, 09:18 PM UTC
Abnormal's engineering team has made progress resolving the Portal access issue. Some customers in the US region are now able to successfully log in to the Portal. Engineers continue working to fully restore Portal access for all customers. Email security protection, including threat detection and remediation, remains fully operational and unaffected. Updates will be provided as the situation progresses.
- monitoring Nov 06, 2025, 11:04 PM UTC
Portal services have remained stable since 21:10 UTC, and all customer access has been fully restored. Abnormal's engineering team continues working to address some underlying issues to prevent recurrence. Email security protection, including threat detection and remediation, remains fully operational and unaffected. The next update will be provided when this issue is fully resolved.
- resolved Nov 07, 2025, 12:20 AM UTC
Abnormal's engineering team has fully resolved the Portal access issue. All customers can now successfully log in to the Portal, and services are operating normally. Email security protection remained fully operational throughout this incident. No further updates will be provided for this issue. If customers experience any further issues, please reach out to [email protected].
Major October 20, 2025 Service Disruption due to widespread AWS outage 17h 1m Inbound Email Security (IES), Portal Application, Email Productivity (EPR), Account Takeover Service (ATO) and 3 more
Started Oct 20, 2025, 07:48 AM UTC· resolved Oct 21, 2025, 12:49 AM UTC
- identified Oct 20, 2025, 07:48 AM UTC
Starting at 06:55 UTC on October 20, 2025, Abnormal is experiencing service degradation across multiple security products due to infrastructure issues with a third-party cloud provider (Amazon Web Services). During this time, some customers may experience issues accessing Portal, delays in email processing, threat detection, and remediation activities. Abnormal is actively working with the provider to resolve the underlying infrastructure issues and will reprocess all affected emails once services are fully restored to ensure complete security coverage.
- monitoring Oct 20, 2025, 09:46 AM UTC
AWS Infrastructure services are beginning to recover and Abnormal is actively verifying that all email security functionality has been restored. Our engineering team has initiated reprocessing of all messages from the affected time window to ensure complete security coverage. We will continue monitoring system performance and provide updates as we confirm full service restoration.
- identified Oct 20, 2025, 02:56 PM UTC
Abnormal is seeing a resurgence of service degradation across multiple security products due to continued issues with AWS. During this time, some customers may experience issues accessing Portal, delays in email processing, threat detection, and remediation activities. Abnormal continues to actively work with AWS to resolve the underlying infrastructure issues and will reprocess all affected emails once services are fully restored to ensure complete security coverage.
- identified Oct 20, 2025, 04:39 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 05:15 PM UTC
Abnormal continues to monitor service health while waiting for AWS services to fully recover. Our engineering team has prepared a plan to perform reprocessing of all messages from the affected time window to ensure complete security coverage. We will continue monitoring system performance and provide updates as we confirm full service restoration. Updates from AWS can be found here: https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 08:42 PM UTC
AWS Infrastructure services are showing signs of recovery and Abnormal is actively verifying that Portal and all email security functionality has been restored. We will continue monitoring system performance and provide updates as we confirm full service restoration. Once services are fully available, we will initiate a reprocess for all messages during the impact window.
- monitoring Oct 20, 2025, 09:54 PM UTC
Email detection and remediation services have recovered and live traffic is currently processing normally. Portal login availability has been restored as of 21:45 UTC. Abnormal engineers are now initiating reprocessing of all messages impacted during the incident duration to ensure complete security coverage. We will continue monitoring system performance to confirm full service stability.
- resolved Oct 21, 2025, 12:49 AM UTC
All email security services remain stable and are operating normally. Engineers have initiated reprocessing of all messages sent during the incident window to ensure complete security coverage. If customers experience any further issues, please reach out to [email protected].
Critical October 14, 2025 Portal Access and Email Remediation Disruption for US Customers 1h 2m Inbound Email Security (IES), Portal Application
Started Oct 14, 2025, 04:13 PM UTC· resolved Oct 14, 2025, 05:15 PM UTC
- identified Oct 14, 2025, 04:13 PM UTC
Starting at 15:30 UTC on October 14, 2025, Abnormal experienced a service disruption affecting portal access and email remediation for US customers. During this time, customers may experience difficulties logging into the Abnormal portal and email remediation actions may be delayed. Our engineering team has identified the root cause and is actively working to restore full service.
- identified Oct 14, 2025, 04:17 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 14, 2025, 04:37 PM UTC
Abnormal's engineering team has made progress resolving the service disruption affecting portal access and email remediation for US customers. Portal login services and email remediation functionality are beginning to recover. Engineers continue working to ensure complete restoration of all services. We will provide another update within the next hour or when full recovery is achieved.
- resolved Oct 14, 2025, 05:15 PM UTC
Abnormal's email security services and portal access have been fully restored as of 16:35 UTC. Our engineering team is currently processing the backlog of messages from the affected timeframe, which is expected to complete within the next hour. If you experience any further issues, please reach out to [email protected].
Critical September 19, 2025 Portal Login Issues 1h 19m Portal Application
Started Sep 19, 2025, 08:34 PM UTC· resolved Sep 19, 2025, 09:54 PM UTC
- investigating Sep 19, 2025, 08:34 PM UTC
Starting around 19:30 UTC, Abnormal began experiencing an issue with Portal login functionality. EU Customers may experience difficulties accessing the Portal during this time, while US customers are experiencing latency and delays while navigating the Abnormal portal. Abnormal's engineering team is actively investigating this issue. Email security protection remains fully operational and unaffected. The next update will be provided in 1 hour or when further information is available.
- identified Sep 19, 2025, 09:27 PM UTC
Abnormal's engineering team has identified the cause of the portal access issue affecting customers and has successfully tested a solution. The team is now implementing this fix to restore full portal access for all affected customers. Abnormal will provide another update once the fix has been fully deployed and service is restored.
- resolved Sep 19, 2025, 09:54 PM UTC
Abnormal has successfully resolved the portal access issue that was affecting customers in Europe as of 21:30 UTC. Full portal functionality has been restored for all affected customers. Abnormal apologizes for any inconvenience this may have caused. If you continue to experience any issues accessing the portal, please contact support at [email protected].
Critical September 15, 2025 Detection and Remediation Services Outage for FedRamp Customers 55m Inbound Email Security (IES)(Fedramp)
Started Sep 15, 2025, 06:00 PM UTC· resolved Sep 15, 2025, 06:55 PM UTC
- investigating Sep 15, 2025, 06:00 PM UTC
Abnormal is currently investigating reports of detection and remediation services not working for FedRamp customers. This is impacting email threat detection and automatic remediation capabilities for affected customers. Abnormal's engineering team is actively investigating this issue and working toward a resolution.
- resolved Sep 15, 2025, 06:55 PM UTC
Engineers identified and resolved a configuration issue that was preventing detection and remediation services from functioning properly for FedRamp customers. All services have been fully restored, and engineering teams are performing a replay of all impacted messages from the incident window to ensure complete threat detection and remediation coverage.
Major September 13, 2025 Portal Access Issues for US Customers 40m Portal Application
Started Sep 13, 2025, 01:54 AM UTC· resolved Sep 13, 2025, 02:35 AM UTC
- identified Sep 13, 2025, 01:54 AM UTC
Starting at 06:00 pm PT on September 12, 2025, Abnormal is experiencing service issues affecting customer access to the portal for US customers. During this time, customers may be unable to log into the portal to access their account settings and security configurations. Abnormal's engineering team has identified the cause and is actively working to restore full portal access. Email protection services continue to operate normally during this time. Abnormal will provide an update within the next hour or when portal access is fully restored, whichever comes first.
- resolved Sep 13, 2025, 02:35 AM UTC
Portal access has been fully restored for all US customers as of 07:30 pm PT on September 12, 2025. Detection and remediation services were not impacted as part of this issue, and email protection continued to operate normally throughout the incident. If customers experience any further issues with portal access, please reach out to support at [email protected].
Major September 9, 2025 Email Protection Service Disruption for US Customers 5h 25m Inbound Email Security (IES)
Started Sep 09, 2025, 10:16 PM UTC· resolved Sep 10, 2025, 03:41 AM UTC
- identified Sep 09, 2025, 10:16 PM UTC
Starting around 13:00 UTC on September 9, 2025, Abnormal experienced a service disruption affecting email protection for some US customer mailboxes across Office 365 and Google Workspace environments. During this time, affected mailboxes experienced interrupted email security monitoring and protection services. Abnormal's engineering team has identified the issue and is currently working to deploy a fix to impacted mailboxes. The next update will be provided in 1 hour or when further information is available.
- identified Sep 09, 2025, 11:25 PM UTC
Abnormal is beginning to see service recovery, and our engineering team continues working toward full resolution. Once completely resolved, all emails from affected mailboxes will be automatically reprocessed to ensure complete security coverage. The next update will be provided when further information is available.
- monitoring Sep 10, 2025, 12:50 AM UTC
Abnormal continues to see progress toward full recovery for impacted mailboxes. The recovery process is expected to continue for several hours. An update will be provided once email protection services have been fully restored for all affected mailboxes.
- resolved Sep 10, 2025, 03:41 AM UTC
All impacted mailboxes have been fully recovered and email protection services are now fully functional. If customers experience any issues with mailbox protection services, please contact support at [email protected].
Major August 21, 2025 Portal Access Degradation - Fedramp 2h 15m Portal Application (Fedramp)
Started Aug 21, 2025, 10:31 PM UTC· resolved Aug 22, 2025, 12:46 AM UTC
- investigating Aug 21, 2025, 10:31 PM UTC
Starting on 2025-08-21, Abnormal began experiencing a degradation of the Fedramp Abnormal Portal where customers may experience intermittent access issues. Detection and Remediation is not impacted as part of this incident. Our engineers continue to investigate the root cause of this issue. We apologize for any inconvenience this issue may be causing.
- resolved Aug 22, 2025, 12:46 AM UTC
As of 00:17 UTC on August 22nd, Abnormal's engineering team has fully resolved the login issues affecting customers in our Federal Risk and Authorization Management Program environment. All customers should now be able to access the Abnormal Security Portal normally. Email detection and remediation services remained fully operational throughout this incident. Abnormal apologizes for any inconvenience this issue may have caused. If you experience any further issues related to portal logins, please reach out to [email protected]
Major August 18, 2025 Portal Access Degradation 18m Portal Application
Started Aug 18, 2025, 05:41 PM UTC· resolved Aug 18, 2025, 06:00 PM UTC
- investigating Aug 18, 2025, 05:41 PM UTC
On 2025-08-18 at 16:50 UTC, Abnormal is experiencing a degradation of the Abnormal Portal. Some customers may experience intermittent access issues when trying to access the portal; for others, the portal may respond slowly on the threat log and search and response features. There is no impact on email remediation during this incident. Abnormal apologizes for any inconvenience this issue has created for customers and is working to resolve this issue as quickly as possible. Please contact Abnormal Support at [email protected] for any additional details.
- investigating Aug 18, 2025, 05:44 PM UTC
We are continuing to investigate this issue.
- resolved Aug 18, 2025, 06:00 PM UTC
On 2025-08-18 at 16:50 UTC, Abnormal experienced a degradation of the Abnormal Portal where some customers experienced intermittent access issues and slow response times on the threat log and search and response features. The issue has been fully resolved as of 17:50 UTC, and all portal functionality is now operating normally. There was no impact on email remediation during this incident. Abnormal apologizes for any inconvenience this issue caused customers. If you continue to experience any portal access issues, please contact Abnormal Support at [email protected].
Critical August 14, 2025 Inbound Email Security Detection and Remediation Disruption - (EU) 9h 21m Inbound Email Security (IES)
Started Aug 14, 2025, 01:31 PM UTC· resolved Aug 14, 2025, 10:52 PM UTC
- investigating Aug 14, 2025, 01:31 PM UTC
Starting at 04:00 UTC, Abnormal experienced a service disruption affecting email detection and remediation for some European customers using Inbound Email Security. During this time, some emails may not be properly analyzed or remediated. Abnormal's engineering team is actively working to resolve the issue and restore full functionality. Once service is restored, all emails from the impacted timeframe will be immediately reprocessed to ensure complete protection. Abnormal will provide updates as more information becomes available.
- monitoring Aug 14, 2025, 01:39 PM UTC
As of 13:34 UTC, Abnormal has restored email detection and remediation functionality for European customers using Inbound Email Security. All affected services are now operating normally. Abnormal has begun reprocessing emails from the impacted timeframe to ensure complete analysis and protection. The next update will be provided once email reprocessing is complete. If you experience any further issues, please contact support at [email protected].
- resolved Aug 14, 2025, 10:52 PM UTC
This incident has been fully resolved. As of 21:13 UTC, Abnormal has completed reprocessing all emails from the impacted timeframe for European customers using Inbound Email Security. All affected emails have now been properly analyzed and protected. Abnormal's services are fully operational. If you experience any issues, please contact support at [email protected].
Major July 1, 2025 Search and Respond Service Disruption 1h 37m Inbound Email Security (IES)
Started Jul 01, 2025, 06:00 PM UTC· resolved Jul 01, 2025, 07:38 PM UTC
- identified Jul 01, 2025, 06:00 PM UTC
Starting at 16:55 UTC, Abnormal began experiencing a service disruption affecting Search and Respond functionality. Customers are currently unable to access Search and Respond features, including quarantine capabilities. Email protection services are not impacted. Abnormal's engineering team is actively working to restore full functionality and will provide updates as more information becomes available. The next update will be provided in 1 hour or when further information is obtained.
- identified Jul 01, 2025, 07:12 PM UTC
Abnormal's engineering team is actively working to restore Search and Respond functionality for all customers. The team has identified the underlying issue and expects functionality to be fully restored shortly. The next update will be provided in 1 hour or when further information is obtained.
- resolved Jul 01, 2025, 07:38 PM UTC
Search and Respond services have been fully restored as of 19:29 UTC for all customers. Abnormal's engineering team is now performing a backfill process for quarantine messages and related data that may have been impacted during the service disruption. This backfill process is expected to complete within the next few hours and will ensure all information is properly processed and available. This incident has been resolved and no further updates will be provided.
Major June 25, 2025 Inbound Email Security Message Processing Delays for Microsoft Customers in EU 19h 16m Inbound Email Security (IES)
Started Jun 25, 2025, 08:31 PM UTC· resolved Jun 26, 2025, 03:48 PM UTC
- investigating Jun 25, 2025, 08:31 PM UTC
Starting at 19:00 UTC, Abnormal began experiencing message processing delays affecting Inbound Email Security for EU customers using Microsoft email systems due to Microsoft issue. During this time, some messages may experience delayed remediation. Abnormal's engineering team is actively working with Microsoft to resolve this issue and restore full functionality. Abnormal will provide the next update within 60 minutes or sooner as more information becomes available.
- investigating Jun 25, 2025, 09:24 PM UTC
Abnormal engineers continue to work closely with Microsoft engineers to resolve the message processing issues impacting Inbound Email Security for customers using Microsoft email systems in EU. The issue remains on Microsoft's platform, and Abnormal is actively collaborating with Microsoft to restore full functionality. Abnormal will provide the next update within 60 minutes or when significant progress is made.
- investigating Jun 25, 2025, 11:03 PM UTC
Microsoft has acknowledged the message processing issue affecting Inbound Email Security for customers using Microsoft email systems impacting EU customers and is actively working to resolve it on their platform. Abnormal will provide the next update when more information is available from Microsoft regarding their progress.
- identified Jun 26, 2025, 12:33 AM UTC
Microsoft has acknowledged the message processing issue affecting Inbound Email Security for customers using Microsoft email systems in EU and is working to roll back a recent change on their platform that caused this issue. Once Microsoft completes the rollback, Abnormal engineers will work to reprocess any messages that were impacted during this period. Abnormal will provide the next update when Microsoft's rollback is complete or when significant progress is made.
- monitoring Jun 26, 2025, 01:19 AM UTC
Microsoft has completed the rollback on their platform and Abnormal remediation services have recovered. Abnormal engineers are now working to reprocess messages that were impacted during the service disruption, which is expected to take several hours to complete. Abnormal will monitor the reprocessing and a final note will be sent out once this completes.
- resolved Jun 26, 2025, 03:48 PM UTC
Message reprocessing for impacted customers completed at 05:00 UTC. This issue is fully resolved. Thank you for your patience while Microsoft worked to resolve their issues. If you experience any further issues, please reach out to customer support at [email protected]
Critical June 12, 2025 Google Service Disruption Impacting Abnormal Email Security Services 50m Inbound Email Security (IES), Email Productivity (EPR), AI Security Mailbox (AISM)
Started Jun 12, 2025, 06:59 PM UTC· resolved Jun 12, 2025, 07:50 PM UTC
- monitoring Jun 12, 2025, 06:59 PM UTC
Starting around 17:50 UTC on June 12th, Abnormal experienced service disruptions affecting Inbound Email Security, AI Security Mailbox, and Graymail services for Google Workspace customers in both US and EU regions due to a widespread Google outage. As of the latest update, Google services are showing signs of recovery. Abnormal's engineering team continues to monitor the situation closely to ensure full restoration of all services. During this period, some email security functions may experience intermittent delays. Abnormal will provide another update once all services have been confirmed fully operational or if there are any changes to recovery status.
- monitoring Jun 12, 2025, 07:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 12, 2025, 07:50 PM UTC
Abnormal's email security services have fully recovered following the Google service disruption. The backlog of messages that accumulated during the impact window between 17:50 UTC and 18:50 UTC has been successfully reprocessed. All Inbound Email Security, AI Security Mailbox, and Graymail services for Google Workspace customers are now functioning normally. If you experience any further issues or have questions or concerns, please reach out to our support team at [email protected]
Major April 18, 2025 Inbound Email Security and Email Productivity – (EU) 59m Inbound Email Security (IES), Email Productivity (EPR)
Started Apr 18, 2025, 12:52 AM UTC· resolved Apr 18, 2025, 01:51 AM UTC
- investigating Apr 18, 2025, 12:52 AM UTC
Starting at 23:50 UTC on April 17th, Abnormal began experiencing service degradation affecting Inbound Email Security and Email Productivity. EU customers may experience delayed email remediation. Our engineering team is actively working to mitigate the issue and restore full functionality. We will provide the next update within the next hour or sooner as more information becomes available.
- resolved Apr 18, 2025, 01:51 AM UTC
As of 00:53 UTC, our engineering team has successfully resolved the issue impacting Inbound Email Security and Email Productivity in the EU. Emails affected during the incident window have been reprocessed and remediated. If you experience any further issues, please reach out to our support team at [email protected]