Abnormal Security experienced a major incident on January 13, 2026 affecting Portal Application, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2026, 04:18 PM UTC
Starting around 15:35 UTC, Abnormal began experiencing issues with the Abnormal Portal which is causing slowness and failures when trying to load and navigate the portal for US customers. Email remediation and detection services remain fully operational during this time. Abnormal's engineering team is actively investigating this issue and working toward a resolution. Updates will be provided as more information becomes available.
- resolved Jan 13, 2026, 04:41 PM UTC
Between 15:35 UTC and 16:37 UTC, customers experienced issues with the Abnormal Portal which caused slowness and failures when trying to load and navigate the portal. Email remediation and detection services remained fully operational during this time. Abnormal Portal services are now fully recovered and all functionality has been restored. If customers experience any further issues, please contact Abnormal support at [email protected].