ABBYY experienced a minor incident on September 16, 2025 affecting US, lasting 8h 52m. The incident has been resolved; the full update timeline is below.
Affected components
US
Update timeline
- investigating Sep 16, 2025, 02:32 PM UTC
We have observed performance degradation in FlexiCapture Cloud US. Analysis is currently in progress.
- identified Sep 16, 2025, 03:18 PM UTC
We have implemented a fix which should improve the system's performance. We are monitoring the situation closely.
- investigating Sep 16, 2025, 05:00 PM UTC
We are still getting reports of performance degradation. We are actively investigating the situation and will provide updates as soon as available.
- monitoring Sep 16, 2025, 09:58 PM UTC
We have implemented several measures which have improved the system's performance. All metrics are within the normal limits and we will continue to monitor the situation.
- resolved Sep 16, 2025, 11:25 PM UTC
This incident has been resolved.