ABBYY incident
FlexiCapture - AU | Degraded Performance: Message Processing Delay
ABBYY experienced a minor incident on February 24, 2026 affecting AU, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 24, 2026, 08:48 AM UTC
We are currently observing elevated message queue volumes in the FlexiCapture AU environment. While the system remains operational, you may experience slower-than-usual message processing during this time. Our engineering team is closely monitoring the situation and actively working to restore processing speeds to normal levels. We will continue to keep you informed of any significant developments. Thank you for your understanding.
- identified Feb 24, 2026, 09:14 AM UTC
A partial fix has been implemented, and we can see that the queue has started to decrease. We are continuing to monitor the situation and investigate further to ensure full resolution.
- monitoring Feb 24, 2026, 09:25 AM UTC
The fix has been applied, the instance has been restored, and the backlog has been cleared. Services are operating normally. Monitoring will continue to ensure stability.
- resolved Feb 24, 2026, 11:50 AM UTC
This incident has been resolved.