A Bet A Outage History

Started Jul 18, 2026, 07:46 AM UTC· resolved Jul 18, 2026, 08:22 AM UTC

1. investigating Jul 18, 2026, 07:46 AM UTC

   Due to issues encountered during event creation, we have had to remove and regenerate today's BTC HGB01, VIP Racing, VIP Bingo, and VIP Roulette event files. As a result, these event files will temporarily disappear from your system. Any bets placed on the affected events prior to their removal will require manual settlement. We are currently generating a new, complete set of event files, which will be distributed automatically as soon as they are available. We sincerely apologise for the inconvenience this may cause and appreciate your patience while we work to restore normal service.

2. resolved Jul 18, 2026, 08:22 AM UTC

   Please be advised that the new set of event files have successfully been created and sent down to customers. This issue has now been resolved. Thanks

Read the full incident report →

Started Jul 12, 2026, 12:02 PM UTC· resolved Jul 12, 2026, 01:36 PM UTC

1. investigating Jul 12, 2026, 12:02 PM UTC

   We are currently investigating this issue. Please note that this does not apply to BTC sports or SIS and TRP early prices.

2. resolved Jul 12, 2026, 01:36 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jul 11, 2026, 07:08 AM UTC· resolved Jul 11, 2026, 08:08 AM UTC

1. investigating Jul 11, 2026, 07:08 AM UTC

   Good morning. Please be advised that we are currently experiencing a delay in the availability of the BTC HGB01 and BTC VIP Virtual data. We are actively investigating the issue and working to restore the affected data as quickly as possible. We apologise for any inconvenience caused and appreciate your patience. Further updates will be provided as they become available.

2. resolved Jul 11, 2026, 08:08 AM UTC

   This has been resolved and the events have been made available. We appreciate your patience.

Read the full incident report →

Started Jul 01, 2026, 04:19 PM UTC· resolved Jul 01, 2026, 06:50 PM UTC

1. investigating Jul 01, 2026, 04:19 PM UTC

   We are currently investigating this issue.

2. investigating Jul 01, 2026, 04:20 PM UTC

   We are continuing to investigate this issue.

3. resolved Jul 01, 2026, 06:50 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 30, 2026, 01:38 PM UTC· resolved Jul 01, 2026, 04:11 PM UTC

1. investigating Jun 30, 2026, 01:38 PM UTC

   We have expereinced a power failure at the location of our servers. Please note that feeds from BTC and Geoff Banks will be effected until this is resolved. We have an engineer onsite.

2. investigating Jun 30, 2026, 05:02 PM UTC

   We are continuing to investigate the power failure at the location of our servers. At this time, there is unfortunately no further update to share. Feeds from BTC and Geoff Banks remain affected while our engineers continue to work onsite to resolve the issue as quickly as possible. We appreciate your patience and understanding, and we will provide a further update as soon as more information becomes available.

3. investigating Jun 30, 2026, 08:18 PM UTC

   We would like to provide a further update regarding the power failure at the location of our servers. The issue is still being actively worked on by engineers onsite. At present, feeds from BTC and Geoff Banks remain affected, and unfortunately we do not yet have an estimated time for resolution. We understand the inconvenience this may cause and appreciate your continued patience while work continues to restore services as quickly as possible. We will provide another update as soon as further information becomes available.

4. investigating Jul 01, 2026, 08:26 AM UTC

   Power was restored during the night. We are in the process of starting the servers up safely and ensuring that everything is working as expected. Your patience is appreciated, and we will deliver the files as soon as possible.

5. investigating Jul 01, 2026, 10:04 AM UTC

   Power has been restored. We are working towards getting EPs available for BTC data. Please note that there are still issues with the server that provides the BTC horse racing file, and the VIP events. We are working on this as a priority.

6. resolved Jul 01, 2026, 04:11 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 18, 2026, 06:49 PM UTC· resolved Jun 18, 2026, 06:49 PM UTC

1. identified Jun 18, 2026, 06:49 PM UTC

   Please note that a R4 for 15p has been applied to all bets for the 19:10 at Lingfield by BTC at 07:49:09. This was applied before any EPs were received. Please note that we are unable to correct this. Any bets on this race will need to be manually settled.

2. resolved Jun 18, 2026, 06:49 PM UTC

   Please manually settle any bets on this race

Read the full incident report →

Started Jun 10, 2026, 12:39 PM UTC· resolved Jun 10, 2026, 12:53 PM UTC

1. identified Jun 10, 2026, 12:39 PM UTC

   We have received the following from SIS regarding the data outage: Please note that some customers may not currently be receiving data. Our support teams are working to resolve the issue. Apologies for the inconvenience.

2. resolved Jun 10, 2026, 12:53 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 05, 2026, 08:15 AM UTC· resolved Jun 05, 2026, 09:08 AM UTC

1. investigating Jun 05, 2026, 08:15 AM UTC

   We are currently investigating this issue.

2. investigating Jun 05, 2026, 08:19 AM UTC

   Please note that SIS and TRP feed are unaffected. Only the VIP events and HGB01 file are not presently updating.

3. monitoring Jun 05, 2026, 08:50 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jun 05, 2026, 09:08 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 01, 2026, 08:35 AM UTC· resolved Jun 01, 2026, 10:30 AM UTC

1. investigating Jun 01, 2026, 08:35 AM UTC

   We have lost connection to BTC. We are liaising with their IT team to get reconnected and apply early prices as soon as possible.

2. investigating Jun 01, 2026, 09:38 AM UTC

   This issue is still being investigated. We will update as soon as possible.

3. resolved Jun 01, 2026, 10:30 AM UTC

   This incident has been resolved.

Read the full incident report →

Started May 25, 2026, 04:27 PM UTC· resolved May 25, 2026, 07:40 PM UTC

1. investigating May 25, 2026, 04:27 PM UTC

   Please be advised that there is currently a delay in receiving tomorrow’s Australian greyhound data so the event file has yet to be created. We have reached out to the content provider regarding this matter and are actively awaiting a response. We hope to have the data made available to you as soon as possible and will continue to provide updates as further information becomes available.

Read the full incident report →

Started May 17, 2026, 08:28 AM UTC· resolved May 17, 2026, 10:18 AM UTC

1. investigating May 17, 2026, 08:28 AM UTC

   Please be advised that there is currently a delay with receiving BTC Early Prices. We will ensure that these are available as soon as possible. Apologies for the inconvenience caused.

2. resolved May 17, 2026, 10:18 AM UTC

   This incident has been resolved.

Read the full incident report →

Started May 15, 2026, 05:15 PM UTC· resolved May 15, 2026, 06:46 PM UTC

1. investigating May 15, 2026, 05:15 PM UTC

   We are currently investigating this issue.

2. monitoring May 15, 2026, 05:16 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 15, 2026, 06:46 PM UTC

   This incident has been resolved.

Read the full incident report →

Started May 14, 2026, 07:42 PM UTC· resolved May 15, 2026, 05:50 AM UTC

1. investigating May 14, 2026, 07:42 PM UTC

   Please be advised that we are currently experiencing issues with the main SIS/TRP data server, which is preventing updates from being sent downstream. Our team is investigating this as a priority, and we are working to restore service as soon as possible. We apologise for any inconvenience caused.

2. monitoring May 14, 2026, 08:54 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 15, 2026, 05:50 AM UTC

   This incident has been resolved.

Read the full incident report →

Started May 03, 2026, 08:52 AM UTC· resolved May 06, 2026, 09:07 AM UTC

1. investigating May 03, 2026, 08:52 AM UTC

   We wanted to inform you that, due to an issue currently affecting our price provider, Geoff Banks, the live data feed will be temporarily unavailable. Our provider is actively working to resolve the situation as quickly as possible, and we are closely monitoring progress. In the meantime, we appreciate your patience and understanding while this is being addressed. We will keep you updated and notify you as soon as the live data feed is restored.

2. investigating May 03, 2026, 09:58 AM UTC

   We are continuing to investigate this issue.

3. investigating May 03, 2026, 09:59 AM UTC

   We wanted to provide a brief update regarding the ongoing issue affecting the Geoff Banks live data feed. At this time, the situation remains unchanged, and our price provider is still working to resolve the issue. While we do not yet have further details to share, we want to reassure you that the matter is being actively investigated, and we continue to monitor progress closely. We understand the inconvenience this may cause and appreciate your continued patience while this is being addressed. We will share further updates as soon as more information becomes available.

4. identified May 03, 2026, 11:25 AM UTC

   We would like to provide a further update regarding the issue affecting the GB live data feed. Our price provider’s IT team is actively working on repairing the damage, and progress is being made. At this stage, the estimated time to resolution is at least a couple of hours, although this may change as work continues. We appreciate your continued patience and understanding while this is being resolved. We will keep you informed and share further updates as soon as they become available.

5. identified May 03, 2026, 04:05 PM UTC

   Unfortunately, we have not yet received a further update from our price provider, Geoff Banks. However, please be assured that this issue is being treated as a priority and work is ongoing to resolve it. As a result of this disruption, there will be a delay in the delivery of tomorrow’s (Monday’s) horse racing event files. We sincerely apologise for any inconvenience this may cause. We will continue to keep you informed and provide updates as soon as more information becomes available. Thank you for your continued patience and understanding.

6. monitoring May 05, 2026, 02:50 PM UTC

   We’re pleased to inform you that Geoff Banks are now back up and running on their side. We are currently working towards scheduling the reactivation of the datafeed later this evening, and are hopeful that service will resume shortly thereafter. In preparation for this, please note that tomorrow’s (Wednesday) daily event files will not be delivered at the usual time of just after 5:00pm. Instead, these files will be generated and distributed later this evening, and will be ready ahead of the start of business tomorrow morning. We appreciate your patience while we complete these final steps to restore full service. Further updates will be provided if anything changes.

7. resolved May 06, 2026, 09:07 AM UTC

   We’re pleased to confirm that as of last night, the Geoff Banks datafeed has been fully restored and service is now back up and running as normal. Thank you for your patience and understanding while we worked with them to resolve this.

Read the full incident report →

Started Apr 23, 2026, 08:04 AM UTC· resolved Apr 23, 2026, 09:28 AM UTC

1. investigating Apr 23, 2026, 08:04 AM UTC

   Please be aware that early prices will not update while an issue on the server is being resolved.

2. resolved Apr 23, 2026, 09:28 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 17, 2026, 08:27 AM UTC· resolved Apr 17, 2026, 10:22 AM UTC

1. investigating Apr 17, 2026, 08:27 AM UTC

   Please be advised that EP updates may be delayed. We are working on this as a priority and we will confirm once the backlog of updates has been processed and when early price updates have been resumed. Thanks

2. resolved Apr 17, 2026, 10:22 AM UTC

   This incident has now been resolved and the backlog of data has now been processed. Thank you for your patience.

Read the full incident report →

Started Apr 15, 2026, 10:41 AM UTC· resolved Apr 15, 2026, 11:29 AM UTC

1. investigating Apr 15, 2026, 10:41 AM UTC

   We are currently investigating this issue.

2. identified Apr 15, 2026, 11:20 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Apr 15, 2026, 11:29 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 12, 2026, 08:18 AM UTC· resolved Apr 12, 2026, 08:22 AM UTC

1. investigating Apr 12, 2026, 08:18 AM UTC

   Please be advised that there is currently an issues with receiving today's early prices. We are investigating this as a priority.

2. resolved Apr 12, 2026, 08:22 AM UTC

   Early prices are now available.

Read the full incident report →

Started Apr 03, 2026, 05:20 PM UTC· resolved Apr 03, 2026, 06:03 PM UTC

1. investigating Apr 03, 2026, 05:20 PM UTC

   We are currently investigating this issue.

2. identified Apr 03, 2026, 05:37 PM UTC

   Sports content is not coming down from the server. A fix is being implemented

3. resolved Apr 03, 2026, 06:03 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 05, 2026, 09:01 AM UTC· resolved Mar 05, 2026, 10:14 AM UTC

1. investigating Mar 05, 2026, 09:01 AM UTC

   We are currently investigating this issue.

2. resolved Mar 05, 2026, 10:14 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 19, 2026, 10:06 AM UTC· resolved Feb 19, 2026, 11:04 AM UTC

1. investigating Feb 19, 2026, 10:06 AM UTC

   There is no data incoming for Australian dogs. The data supplier has been contacted, and we are awaiting a response.

2. identified Feb 19, 2026, 10:39 AM UTC

   We have received the following from PA: Incident Vermantia Australian Service Race: All Type: Data Outage Please note we are experiencing technical issues which are affecting the delivery of the Vermantia Australian service. This is being investigated as a priority. Further updates to follow.

3. resolved Feb 19, 2026, 11:04 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Jan 11, 2026, 11:08 AM UTC· resolved Jan 12, 2026, 01:23 PM UTC

1. investigating Jan 11, 2026, 11:08 AM UTC

   Please be advised that we are currently experiencing issues with the TOTE server, which means communication with the TOTE service is unavailable. We are investigating this as a priority and will provide updates as soon as more information becomes available. We apologise for any inconvenience caused.

2. resolved Jan 12, 2026, 01:23 PM UTC

   This incident has now been resolved.

Read the full incident report →

Started Jan 01, 2026, 06:51 PM UTC· resolved Jan 01, 2026, 07:20 PM UTC

1. investigating Jan 01, 2026, 06:51 PM UTC

   We are currently investigating this issue.

2. resolved Jan 01, 2026, 07:20 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 29, 2025, 09:07 AM UTC· resolved Oct 29, 2025, 12:10 PM UTC

1. identified Oct 29, 2025, 09:07 AM UTC

   The issue has been identified and a fix is being implemented.

2. resolved Oct 29, 2025, 12:10 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 22, 2025, 07:59 AM UTC· resolved Oct 22, 2025, 11:27 AM UTC

1. identified Oct 22, 2025, 07:59 AM UTC

   The issue has been identified and a fix is being implemented.

2. monitoring Oct 22, 2025, 10:24 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 22, 2025, 11:27 AM UTC

   This incident has been resolved.

Read the full incident report →