Loss of power

Update timeline

1. investigating Jun 30, 2026, 01:38 PM UTC

   We have expereinced a power failure at the location of our servers. Please note that feeds from BTC and Geoff Banks will be effected until this is resolved. We have an engineer onsite.

2. investigating Jun 30, 2026, 05:02 PM UTC

   We are continuing to investigate the power failure at the location of our servers. At this time, there is unfortunately no further update to share. Feeds from BTC and Geoff Banks remain affected while our engineers continue to work onsite to resolve the issue as quickly as possible. We appreciate your patience and understanding, and we will provide a further update as soon as more information becomes available.

3. investigating Jun 30, 2026, 08:18 PM UTC

   We would like to provide a further update regarding the power failure at the location of our servers. The issue is still being actively worked on by engineers onsite. At present, feeds from BTC and Geoff Banks remain affected, and unfortunately we do not yet have an estimated time for resolution. We understand the inconvenience this may cause and appreciate your continued patience while work continues to restore services as quickly as possible. We will provide another update as soon as further information becomes available.

4. investigating Jul 01, 2026, 08:26 AM UTC

   Power was restored during the night. We are in the process of starting the servers up safely and ensuring that everything is working as expected. Your patience is appreciated, and we will deliver the files as soon as possible.

5. investigating Jul 01, 2026, 10:04 AM UTC

   Power has been restored. We are working towards getting EPs available for BTC data. Please note that there are still issues with the server that provides the BTC horse racing file, and the VIP events. We are working on this as a priority.

6. resolved Jul 01, 2026, 04:11 PM UTC

   This incident has been resolved.