Is A Bet A down?

Due to a misconfiguration of the data from BTC, there will be no prices available for the 17:51 at Catterick.

Please note that due to a spelling error from BTC, there will be no price updates for No.7 Lizzie Bennet in the 13:12 at Leicester.

Please note that this also effects No. 4 Momentsofsurrender in the 14:05 at Goodwood.

This incident has been resolved.

Please be advised that, as a knock-on effect of yesterday’s BTC software issues, we have been unable to generate the sports content this morning. As this data is required for the production of the coupons, we will begin regenerating the affected content once the initial batch of Early Prices has been received. During the regeneration and publication process, Early Prices may not update as expected. We would therefore recommend referring to your screens for the most up-to-date information during this period. We are working to restore the affected content as quickly as possible and will provide further updates as the situation progresses. We appreciate your patience and understanding while we work to resolve this, and apologise for any inconvenience or disruption caused.

Early this morning, our provider experienced an issue with the 2DB data services running on our BTC server. While their team has since resolved the core issue, we are still monitoring some price delays as the system catches up. Our engineering team is actively tracking the data flow to ensure everything returns to normal speed as quickly as possible. We will follow up with you once we confirm all feeds are fully synchronized.

This incident has now been resolved.

BTC have informed us about an issue with a piece of software on their side. This is now resolved, and we are currently processing the backlog of data. As such, there is a delay to early prices, and weekend coupons will likely not be available until tomorrow.

Prices are now available. However, there are issues with BTC virtuals due to the above. The HGB01 file will be unavailble as well for a short period of time. All bets previously placed against this file will need to be manually settled.

Prices and virtuals are now available. We are continuing to investigate coupons, however, it remains likely that these will not be available until tomorrow.

Please be advised that we are currently experiencing a delay in applying early prices. We are working to get this resolved as quickly as possible. We appreciate your patience, during this time.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.