ClearPort incident

ELO declarations are receiving delayed responses

Ongoing since 01:18 PM UTC, affecting EU Systems (ELO).

investigating Nov 04, 2026, 11:49 AM UTC

ELO declarations are still receiving delayed responses. The FR fallback procedure is in place.

Started
Nov 03, 2026, 01:18 PM UTC
Resolved
Ongoing
Duration
● 1d 3h
Detected by Pingoru
Nov 03, 2026, 01:18 PM UTC

Affected components

EU Systems (ELO)

Update timeline

  1. investigating Nov 03, 2026, 01:18 PM UTC

    Some ELO declarations to French customs are receiving delayed responses.

  2. investigating Nov 03, 2026, 03:17 PM UTC

    French authorities continue to investigate the ELO issue. They have not issued any further guidance.

  3. investigating Nov 03, 2026, 06:50 PM UTC

    ELO declarations are now receiving responses.

  4. investigating Nov 04, 2026, 11:49 AM UTC

    ELO declarations are still receiving delayed responses. The FR fallback procedure is in place.

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