8x8 incident
Issues when saving changes in Configuration Manager
8x8 experienced a major incident on August 26, 2026 affecting Contact Center and EMEA and 1 more component, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2026, 10:06 AM UTC
8x8 Is currently investigating an issue with Configuration Manager on the EU6 platform where changes are not being saved in setting such as queue assignments, agent or user records, contacts and phone configurations. We are working on resolving the issue and updates will be provided as they become available.
- identified Aug 26, 2026, 10:34 AM UTC
We have identified the issue impacting Configuration Manager on the EU6 platform, causing changes to not be saved in settings such as queue assignments, records, contacts and phone configurations. Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.
- investigating Aug 26, 2026, 11:16 AM UTC
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
- investigating Aug 26, 2026, 11:51 AM UTC
Our engineers continue their efforts into resolving this issue impacting Configuration Manager with a matter of urgency. We will continue to provide updates as they become available.
- resolved Aug 26, 2026, 12:18 PM UTC
8x8 has resolved the issue impacting Configuration Manager being unable to save changes. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.