8x8 incident

8x8 Contact Center Agent Workspace and SSO login issues

Major Resolved View vendor source →

8x8 experienced a major incident on August 24, 2026 affecting Americas and EMEA and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 12:33 PM UTC
Resolved
Aug 24, 2026, 12:57 PM UTC
Duration
24m
Detected by Pingoru
Aug 24, 2026, 12:33 PM UTC

Affected components

AmericasEMEAContact CenterContact Center US2Contact Center US1Contact Center UK2Contact Center LH1Contact Center ON1Contact Center UK3Contact Center PA1

Update timeline

  1. investigating Aug 24, 2026, 12:33 PM UTC

    8x8 Is currently investigating a login issue with Contact Center Agent Workspace and SSO logion across the US and EMEA regions. We are working on resolving the issue and updates will be provided as they become available.

  2. investigating Aug 24, 2026, 12:48 PM UTC

    8x8 has identified the issue causing slowness and login issues with Contact Center Agent Workspace and SSO logins. We are working to resolve this issue as soon as possible and we apologize for the inconvenience.

  3. resolved Aug 24, 2026, 12:57 PM UTC

    8x8 has resolved the issue impacting the logins for Contact Center Agent Workspace and SSO. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.