8x8 experienced a major incident on August 3, 2026 affecting Americas and Analytics and 1 more component, lasting 3h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 05:16 PM UTC
8x8 is investigating reports where recent recorded voice calls are not displaying the playback option to listen in the 8x8 Analytics interface and other potential interfaces. These calls are properly being recorded, however playback is impacted. We are currently working to restore the availability and will provide updates as they become available.
- investigating Aug 03, 2026, 05:47 PM UTC
8x8 continues to investigate the issue and is working to restore access to recordings in all interfaces. If possible administrators can attempt to playback recordings in the alternative admin console interface where recordings are available for playback. Playback recordings in Admin Console
- monitoring Aug 03, 2026, 06:06 PM UTC
8x8 has observed normal availability for recordings and we expect them to be available for playback in all interfaces. We are currently monitoring and we'll provide a final update once fully confirmed.
- resolved Aug 03, 2026, 09:11 PM UTC
8x8 has confirmed resolution. A root cause investigation is underway and we apologize for the interruption.