8x8 experienced a major incident on July 31, 2026 affecting Americas and All Other Services, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2026, 04:40 PM UTC
We are currently investigating an incident on the Agent Workspace Salesforce Integration. The Operations team is actively investigating the issue to determine the scope of impact and identify the underlying cause. Further updates will be provided as additional information becomes available. All other production systems are running normally.
- identified Jul 31, 2026, 05:27 PM UTC
8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve
- resolved Jul 31, 2026, 05:30 PM UTC
8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.