8x8 experienced a major incident on July 29, 2026 affecting EMEA and Work Calling and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 29, 2026, 11:52 PM UTC
8x8 has experienced a failover on one of our 8x8 Work platforms in EMEA. During the failover process, users may have experienced call drops and an inability to make or receive calls. As part of the failover process, functionality has been restored, and we are continuing to monitor the situation. If you are still experiencing any issues, please contact 8x8 Support. We apologise for any inconvenience caused.
- investigating Jul 30, 2026, 12:07 AM UTC
8x8 has identified ongoing issues affecting users' ability to connect via 8x8 Work. We are currently investigating and will provide updates as soon as they are available.
- monitoring Jul 30, 2026, 12:28 AM UTC
8x8 has mitigated the issue and is seeing improvement. We will continue to monitor for any further issues. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.
- resolved Jul 30, 2026, 12:50 AM UTC
8x8 has resolved the issue affecting 8x8 Work endpoints failing to connect. We apologize for any inconvenience caused. If you experience any further issues, please contact 8x8 Support.