8x8 experienced a notice incident on September 4, 2026 affecting Americas and Contact Center and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2026, 01:42 PM UTC
8x8 is currently investigating telephony issues mostly isolated to the Canada Region where calls are not completing to their destinations. We are currently engaged and are working to understand and resolve the issue. Updates will be provided as they become available.
- investigating Sep 04, 2026, 02:00 PM UTC
8x8 has isolated symptoms to SK1 site contact center users in the Canada Region. We are currently working to restore normal telephony to this customer segment and will continue to provide updates as they become available.
- monitoring Sep 04, 2026, 02:04 PM UTC
8x8 has further isolated impact to a subset of CA1 cluster Canadian Contact Center customers. We have implemented mitigation to resolve and currently expect all telephony issues to be resolved. If you are still experiencing symptoms, please contact 8x8 Support to continue troubleshooting your issues.
- resolved Sep 04, 2026, 02:28 PM UTC
8x8 has confirmed resolution and we conducting a full root cause investigation. We apologize for the interruption.