Resolved after 1 day 17 hours, affecting Credit Card Gateway and Global Market Accounts and 1 more, on September 29, 2021.
Dear Valued Customers, We have received confirmation from OptConnect that the AT&T outage has been addressed. If you have any further concerns, please contact our Support Team. Thank you, 365 Support Team
Affected components
Update timeline
- identified Sep 29, 2021, 10:23 PM UTC
Dear Valued Customers, OptConnect is experiencing intermittent connection issues with their carrier AT&T. They are aware and working with the carrier to address the issue. This may cause your device to work in Local mode. Kiosk functionality will not be affected. Thank you, 365 Support Team
- monitoring Sep 30, 2021, 12:15 PM UTC
Dear Valued Partners, OptConnect continues to work with AT&T to resolve this issue as quickly as possible to pinpoint the cause. Please remember that this may cause your devices to work in local mode; kiosk functionality will not be affected. Thank you, 365 Support Team
- resolved Oct 01, 2021, 03:57 PM UTC
Dear Valued Customers, We have received confirmation from OptConnect that the AT&T outage has been addressed. If you have any further concerns, please contact our Support Team. Thank you, 365 Support Team
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