Resolved after 5 hours 6 minutes, affecting Credit Card Gateway, on April 7, 2022.
Dear Valued Customers, At this time Apriva has successfully resolved the outage and services are operational. If you have any further questions or concerns, please contact our 365 Support Team. Thank you, 365 Support Team
Affected components
Update timeline
- identified Apr 07, 2022, 12:56 PM UTC
Dear Valued Customers, We are currently experiencing a payment timeout issue with Apriva that may put your device into local mode. Ingenico IPP320s cannot work in local mode and are unable to process payments at this time. We are actively engaged with Apriva to resolve the issue. Thank you, 365 Support Team
- identified Apr 07, 2022, 02:40 PM UTC
Dear Valued Customers, We are still currently experiencing payment timeout issues with Apriva. Please note that we are actively working with Apriva to get this matter resolved as quickly as possible. Thank you, 365 Support Team
- resolved Apr 07, 2022, 06:02 PM UTC
Dear Valued Customers, At this time Apriva has successfully resolved the outage and services are operational. If you have any further questions or concerns, please contact our 365 Support Team. Thank you, 365 Support Team
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