Resolved after 1 hour 26 minutes, affecting Credit Card Gateway, on April 18, 2022.
Dear Valued Customers, Heartland has provided the all clear and all services are back to normal operations. If you continue to experience any issues, please contact our Support Team. Thank you, 365 Support Team
Affected components
Update timeline
- investigating Apr 18, 2022, 11:55 AM UTC
Dear Valued Customers, We are currently experiencing timeouts with our Heartland payment processing. During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode. We have engaged Heartland directly and have all hands on deck working to fix the issue. We will continue to send out additional updates as we progress with Heartland. Thank you, 365 Support Team
- resolved Apr 18, 2022, 01:21 PM UTC
Dear Valued Customers, Heartland has provided the all clear and all services are back to normal operations. If you continue to experience any issues, please contact our Support Team. Thank you, 365 Support Team
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