365 Retail Markets incident
V5 (ADM) platform intermittent login issues
Resolved after 1 hour 45 minutes, affecting ADM and Global Market Accounts and 1 more, on December 11, 2023.
Dear Valued Partner, At this time all services continue to be stable and all infrastructure remains healthy. We apologize for any inconvenience this may have caused. If you continue to have further issues, please contact our Support team. Thank you, 365 Retail Markets
Affected components
Update timeline
- investigating Dec 11, 2023, 06:21 PM UTC
Dear Valued Partner, 365 is investigating reports of intermittent login issues impacted ADM, mymarketaccount.net, and the 365pay mobile application. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets
- identified Dec 11, 2023, 06:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 11, 2023, 06:49 PM UTC
The fix has been implemented and service has been restored to ADM, mymarketaccount.net, 365pay, and related applications. We will continue to monitor to ensure all systems remain healthy.
- resolved Dec 11, 2023, 08:06 PM UTC
Dear Valued Partner, At this time all services continue to be stable and all infrastructure remains healthy. We apologize for any inconvenience this may have caused. If you continue to have further issues, please contact our Support team. Thank you, 365 Retail Markets
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