365 Retail Markets incident
Duplicate transactions from banking providers impacted by CrowdStrike
Resolved after 3 hours 17 minutes, affecting Credit Card Gateway and Payment Gateway, on July 22, 2024.
Dear Valued Partners, We would like to provide an update on the reported duplicate transaction issue. All 365 internal and external technology is functioning as expected and the only known impact is with select banking partners causing some transactions to appear as duplicates. We are monitoring and will remedy any issue if they end up being duplicate charges rather than duplicate notifications of transactions. The charges are pending on the bank side and will fall off according to bank policy. There are no duplicate charges on the 365 side, so nothing we can do to address other than wait for them to fall off. Timing of the drop off is dependent upon the banking institutions. Thank you, 365 Support
Affected components
Update timeline
- monitoring Jul 22, 2024, 07:49 PM UTC
Dear Valued Partners, We would like to provide an update on the reported duplicate transaction issue. All 365 internal and external technology is functioning as expected and the only known impact is with select banking partners causing some transactions to appear as duplicates. We are monitoring and will remedy any issue if they end up being duplicate charges rather than duplicate notifications of transactions. The charges are pending on the bank side and will fall off according to bank policy. There are no duplicate charges on the 365 side, so nothing we can do to address other than wait for them to fall off. Timing of the drop off is dependent upon the banking institutions. Thank you, 365 Support
- resolved Jul 22, 2024, 11:06 PM UTC
This incident has been resolved.
Your product runs on more than 365 Retail Markets
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services