365 Retail Markets incident

Incident reported - 09/03/2024

Resolved after 3 hours 31 minutes, affecting Touchscreen and Back Office, on September 3, 2024.

resolved Sep 03, 2024, 07:52 PM UTC

Dear Valued Partner, All FullCount systems are now operational. Please contact FullCount Support ([email protected], 800-289-9636) if you have any questions or see any further issues. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, FullCount

Started
Sep 03, 2024, 04:21 PM UTC
Resolved
Sep 03, 2024, 07:52 PM UTC
Duration
3h 31m
Detected by Pingoru
Sep 03, 2024, 04:21 PM UTC

Affected components

TouchscreenBack Office

Update timeline

  1. investigating Sep 03, 2024, 04:21 PM UTC

    Dear Valued Partner, FullCount has received reports of slowness on the following application(s): - Touchscreen - Back Office We are currently investigating and will provide an update as soon as possible. Please check https://status.365retailmarkets.com/ for periodic updates. We apologize for this inconvenience and appreciate your patience. Thank you, FullCount

  2. investigating Sep 03, 2024, 04:24 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 03, 2024, 05:29 PM UTC

    Dear Valued Partner, Our investigation into the issue is ongoing. We apologize for any disrupted service. Continue visiting https://status.365retailmarkets.com/ for the latest information. Your patience is greatly appreciated. Thank you, FullCount

  4. investigating Sep 03, 2024, 06:47 PM UTC

    Dear Valued Partner, We are continuing to investigate the slowness reported by a subset of our customers. Continue visiting https://status.365retailmarkets.com/ for the latest information. Thank you for your patience. FullCount

  5. resolved Sep 03, 2024, 07:52 PM UTC

    Dear Valued Partner, All FullCount systems are now operational. Please contact FullCount Support ([email protected], 800-289-9636) if you have any questions or see any further issues. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, FullCount

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