365 Retail Markets incident

FullCount Touchscreen Degradation

Minor Resolved View vendor source →

365 Retail Markets experienced a minor incident on April 15, 2026 affecting Touchscreen, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 01:59 PM UTC
Resolved
Apr 15, 2026, 02:17 PM UTC
Duration
17m
Detected by Pingoru
Apr 15, 2026, 01:59 PM UTC

Affected components

Touchscreen

Update timeline

  1. investigating Apr 15, 2026, 01:59 PM UTC

    The FullCount Touchscreen is currently experiencing a degradation in service for customers running the Touchscreen application on OS image version 6.0.7 or earlier. We are investigating the issue and will provide an update as soon as possible.

  2. resolved Apr 15, 2026, 02:17 PM UTC

    A fix for the Touchscreen has been released - please reboot the machine to resolve the issue if you are still experiencing an issue. Thank you for your patience.