2600Hz had 9 outages in the last 2 years totaling 157h 0m of downtime — averaging 0.4 incidents per month.
There were 9 2600Hz outages since September 30, 2024 totaling 157h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are seeing reports of issues when attempting to provision Yealink phones. We have identified the root cause and are working to implement a fix.
We are continuing to work on a fix for this issue.
A fix has been implemented, and the issue is now fixed. We will continue to monitor.
We are investigating potential API issues on the ZSwitch US system in the SJC zone.
We are continuing to investigate this issue.
We have identified the issue and are working on resolving the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently seeing heightened alerts related to connectivity between zones, we're engaging our infrastructure team to investigate further. We'll update here as soon as we know more, in the meantime please raise a ticket with us if you're experiencing any degradation to service.
The issues we saw should now be resolved; this was limited to hosts in the SJC zone. We will send out a full RCA in due course, please let us know if you experience any further issues.
We are currently investigating Zabbix alerts/reports of outages affecting portal/calls. We will send out an update as ASAP.
This appears to a problem with Level3 currently; our infrastructure team is investigating implementing routing changes to workaround the issue.
Cloudflare appears to have stopped advertising our 8.X addresses causing this outage; we have now re-enabled them. We're working with CloudFlare to investigate the root cause but are seeing issues resolve from our side.
This incident has been resolved.
We are seeing degraded performance and intermittent issues in the ORD zone due to a Cloudflare issue: https://www.cloudflarestatus.com/ We are monitoring the situation. Users who are experiencing issues can route away from the ORD zone by cutting over to the east or west zones.
Cloudflare has reported a fix has been implemented. We are monitoring for issues.
This incident has been resolved.
We are investigating an issue with a partial outage due to loss of connectivity to one of our zones.
We are experiencing uptime issues with our San Jose datacenter and are working to resolve it. Phones that are properly configured to register to SRV/NAPTR records should fail over to the other zones.
We are seeing a fiber related issue in our San Jose datacenter and are working to resolve it.
We have resolved the issue and believe we are operational at this time. We are monitoring the incident.
This incident has been resolved.
We've observed issues with Inbound/Outbound SMS and MMS and have confirmed this appears to be consistently impacting all of ZSwitch.
This incident has been resolved.
Please be advised that we are currently hearing of widespread ISP issues across the country. Major media outlets are reporting Verizon-related outages, but we suspect the impact is at least somewhat wider. No 2600Hz services are directly impacted at this time. However, resellers can expect to see increased reports from clients, especially Verizon clients
Please be advised that we are currently hearing of widespread ISP issues across the country. Major media outlets are reporting Verizon-related outages, but we suspect the impact is at least somewhat wider. No 2600Hz services are directly impacted at this time. However, resellers can expect to see increased reports from clients, especially Verizon clients
This incident has been resolved.