2600Hz Outage History

2600Hz is up right now

2600Hz had 8 outages in the last 2 years totaling 154h 48m of downtime — averaging 0.3 incidents per month.

There were 8 2600Hz outages since September 30, 2024 totaling 154h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.2600hz.com

Minor July 15, 2026

API Issues on Hosted

Detected by Pingoru
Jul 15, 2026, 06:40 PM UTC
Resolved
Jul 15, 2026, 07:05 PM UTC
Duration
25m
Affected: Management Portal
Timeline · 5 updates
  1. investigating Jul 15, 2026, 06:40 PM UTC

    We are investigating potential API issues on the ZSwitch US system in the SJC zone.

  2. investigating Jul 15, 2026, 06:41 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 15, 2026, 06:47 PM UTC

    We have identified the issue and are working on resolving the issue.

  4. monitoring Jul 15, 2026, 06:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 15, 2026, 07:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 12, 2026

Connectivity Alerts 07/12/26

Detected by Pingoru
Jul 12, 2026, 09:51 PM UTC
Resolved
Jul 12, 2026, 11:19 PM UTC
Duration
1h 27m
Affected: Telephony Services
Timeline · 2 updates
  1. investigating Jul 12, 2026, 09:51 PM UTC

    We're currently seeing heightened alerts related to connectivity between zones, we're engaging our infrastructure team to investigate further. We'll update here as soon as we know more, in the meantime please raise a ticket with us if you're experiencing any degradation to service.

  2. resolved Jul 12, 2026, 11:19 PM UTC

    The issues we saw should now be resolved; this was limited to hosts in the SJC zone. We will send out a full RCA in due course, please let us know if you experience any further issues.

Read the full incident report →

Notice February 20, 2026

Investigating reports of outages

Detected by Pingoru
Feb 20, 2026, 06:09 PM UTC
Resolved
Feb 20, 2026, 07:33 PM UTC
Duration
1h 24m
Affected: Telephony ServicesManagement PortalAdvanced ProvisionerCluster Manager
Timeline · 4 updates
  1. investigating Feb 20, 2026, 06:09 PM UTC

    We are currently investigating Zabbix alerts/reports of outages affecting portal/calls. We will send out an update as ASAP.

  2. investigating Feb 20, 2026, 06:15 PM UTC

    This appears to a problem with Level3 currently; our infrastructure team is investigating implementing routing changes to workaround the issue.

  3. investigating Feb 20, 2026, 06:35 PM UTC

    Cloudflare appears to have stopped advertising our 8.X addresses causing this outage; we have now re-enabled them. We're working with CloudFlare to investigate the root cause but are seeing issues resolve from our side.

  4. resolved Feb 20, 2026, 07:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 27, 2026

Degraded performance in ORD zone due to Cloudflare issues

Detected by Pingoru
Jan 27, 2026, 08:26 PM UTC
Resolved
Jan 28, 2026, 05:23 PM UTC
Duration
20h 57m
Affected: Telephony Services
Timeline · 3 updates
  1. identified Jan 27, 2026, 08:26 PM UTC

    We are seeing degraded performance and intermittent issues in the ORD zone due to a Cloudflare issue: https://www.cloudflarestatus.com/ We are monitoring the situation. Users who are experiencing issues can route away from the ORD zone by cutting over to the east or west zones.

  2. monitoring Jan 28, 2026, 12:13 AM UTC

    Cloudflare has reported a fix has been implemented. We are monitoring for issues.

  3. resolved Jan 28, 2026, 05:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 13, 2025

ZSwitch partial outage

Detected by Pingoru
Nov 13, 2025, 08:08 PM UTC
Resolved
Nov 14, 2025, 05:46 PM UTC
Duration
21h 37m
Affected: Telephony ServicesManagement PortalAdvanced ProvisionerCluster Manager
Timeline · 5 updates
  1. investigating Nov 13, 2025, 08:08 PM UTC

    We are investigating an issue with a partial outage due to loss of connectivity to one of our zones.

  2. investigating Nov 13, 2025, 08:14 PM UTC

    We are experiencing uptime issues with our San Jose datacenter and are working to resolve it. Phones that are properly configured to register to SRV/NAPTR records should fail over to the other zones.

  3. investigating Nov 13, 2025, 08:28 PM UTC

    We are seeing a fiber related issue in our San Jose datacenter and are working to resolve it.

  4. monitoring Nov 13, 2025, 08:39 PM UTC

    We have resolved the issue and believe we are operational at this time. We are monitoring the incident.

  5. resolved Nov 14, 2025, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 2, 2025

ZSwitch SMS Issues

Detected by Pingoru
Sep 02, 2025, 05:11 PM UTC
Resolved
Sep 02, 2025, 07:16 PM UTC
Duration
2h 5m
Affected: Telephony Services
Timeline · 2 updates
  1. investigating Sep 02, 2025, 05:11 PM UTC

    We've observed issues with Inbound/Outbound SMS and MMS and have confirmed this appears to be consistently impacting all of ZSwitch.

  2. resolved Sep 02, 2025, 07:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 30, 2024

Possible issues

Detected by Pingoru
Sep 30, 2024, 04:03 PM UTC
Resolved
Oct 04, 2024, 03:42 PM UTC
Duration
3d 23h
Affected: Telephony Services
Timeline · 3 updates
  1. investigating Sep 30, 2024, 04:03 PM UTC

    Please be advised that we are currently hearing of widespread ISP issues across the country. Major media outlets are reporting Verizon-related outages, but we suspect the impact is at least somewhat wider. No 2600Hz services are directly impacted at this time. However, resellers can expect to see increased reports from clients, especially Verizon clients

  2. monitoring Sep 30, 2024, 04:05 PM UTC

    Please be advised that we are currently hearing of widespread ISP issues across the country. Major media outlets are reporting Verizon-related outages, but we suspect the impact is at least somewhat wider. No 2600Hz services are directly impacted at this time. However, resellers can expect to see increased reports from clients, especially Verizon clients

  3. resolved Oct 04, 2024, 03:42 PM UTC

    This incident has been resolved.

Read the full incident report →